Telecommunications Support Engineer, Greenberg Traurig, Riyadh, KSA

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Greenberg Traurig, a global law firm, has an exciting full-time employment opportunity for a Telecommunications Support Engineer in the Technology Department of our Riyadh office. We offer competitive compensation and an excellent benefits package.

Position Summary:

The position is part of telecommunications team in the Technology Department of GT supporting Avaya voice infrastructure. The Telecommunications Support Engineer will be responsible for technical support of Avaya voice and voicemail systems. This role includes problem management, client liaison and technical architecture.

The Telecommunications Support Engineer will provide Second Line Support to technical teams as well as attorneys and staff.  Support typically takes the form of investigating and resolving problems, incident handling, availability and performance monitoring, routine start-up and close-down, and maintenance of operating plans and schedules.

Duties & Responsibilities:

    Supports the telephony infrastructure including: Avaya CM, Avaya Messaging, SIP, SBC and VoIP
    Voice over IP principles and PBX functionality (SIP, H.323, etc.)
    Maintains and troubleshoots Avaya G450 and G430 media gateways running Avaya Communications Manager R10.x and above
    Analyzes and resolves complex service issues
    Avaya skills: Vectoring, VDN, variables, system configuration, ARS table, routing plan, moves, adds and changes, Avaya Workplace for desktop and iPhone, Avaya Messaging, and SBC configuration
    Executes project work related to the voice/telephony support area during service interruptions with minimal supervision
    Flexible work schedule is a requirement, must be able to work nights and weekends and travel when necessary

Skills & Competencies:

    Detailed knowledge of Avaya Communication Manager 10.x and above in a centralized environment, Avaya Session Manager, Avaya SBC, VoIP (H.323 and SIP) and TDM (PRI and E1), Avaya Workplace for desktop and iPhone, Avaya ASA and CM management interfaces, Avaya Messaging
    Excellent verbal and written communication, interpersonal and customer service skills
    Self-starter, able to work independently and as part of a team in a fast-paced environment
    Time management and prioritization skills
    Ability to develop strong working relationships
    Ability to manage multiple activities and changing priorities
    Ability to work under pressure and to meet tight deadlines
    Ability to take the initiative and master new tasks quickly
    Methodical, attention to detail
    Excellent team player
    Strong analytical and interpersonal, verbal and written communication skill and problem solving skills
    Have an excellent command of both written and spoken English and Arabic

Qualifications & Prior Experience:

    5+ years supporting Avaya Aura CM PBXs
    Formal Avaya training on the Communication Manager
    Significant experience troubleshooting VOIP required
    Experience configuring and troubleshooting QoS
    Ability to work with minimal supervision or formal structure
    Strong knowledge of networking principles and understanding of SIP, H.323, TCP/IP, IP VLANs, Ethernet, Routing, Switching, DHCP, DNS and QoS

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://gtlaw.wd1.myworkdayjobs.com/en-US/GTLAW/job/Riyadh-Regional-Headquarters/Telecommunications-Support-Engineer_JR202400965


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