Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...
The Vacancy
We are looking for a Technical Analyst to Provide Tier Two technical expertise for the De La Rue Certify Application, to include fault resolution, troubleshooting and timely incident response in line with agreed customer SLAs, Lead customer on boarding process to ensure supply chain and manufacturers are able to access the system and the necessary data transfer is complete. Assist remote Tier Three Infrastructure support with basic configuration and troubleshooting along with local hands fault diagnosis and resolution. Working closely with local front-line analysts, the Customer Care Manager and centralised technical support teams, this role will always be pivotal in the timely delivery of technical and analytical support to the customer and end users ensuring SLA/OLA and contractual compliance. And be responsible for system monitoring and early issue identification, the technical analysts will be an escalation point for non-first-time-fix incidents, problems and service requests.
Key Responsibilities
• Act as a point of escalation for technical issues raised by the front-line analysts.
• This role will be customer facing, representing DLR with the Product Authentication customers on an occasional basis, therefore good interpersonal and language skills are required.
• The role will be part of a rotational shift pattern. The role will be expected to be part of the Major Incident Response Team when it is called upon requiring flexibility in regard to working hours when necessary.
• Respond within SLA to incidents and problems using the service management tool.
• Escalate issues accordingly to line manager, ensuring all impacted parties are kept informed of progress as appropriate.
• Provide Application technical expertise for the implementation of changes to the existing infrastructure in a controlled manner, working to best practice methodologies to fulfil new or upgrade requirements of the Application Systems.
• Contribute to Problem resolution through identification of recurring issues and liaising with Service Delivery managers and wider service management team where appropriate.
• Responsible for all aspects of application administration and maintenance.
• Proactively monitor the system using a SIEM tool set and other monitoring and logging tools.
• Provide ad-hoc training and guidance to colleagues within the wider customer care team where appropriate.
• Clearly define defects identified within the production environment, with the ability to express these to 3rd line support (internal or external) to expedite issue resolution.
• Liaise with internal and external suppliers on the resolution of issues.
• Provide local eyes troubleshooting during Infrastructure fault diagnosis, liaising with remote third line or third party (vendor) support when required.
• Responsible for the documentation and deployment of system and application change requests in accordance with formalised change management procedures.
• Contribute to testing and support of proposed application changes throughout the change lifecycle.
• Responsible keeping existing documentation relevant and up to date and for producing formal documentation to accompany a piece of work.
• The above list is not exhaustive. You will be required to undertake other duties within your capabilities, consistent with this role, to support the needs of the business.
Contract type: Permanent.
Working hours: Full Time
Base location: Dubai
Skills, Qualifications & Experience
Educated to Degree level or equivalent technical standard.
ITIL Foundation and / or experience of working in an ITIL environment desirable.
A good analytical approach to problem solving.
Understanding of working in secure environments
Have proven analytical and investigating skills in troubleshoot software, as well as possessing high attention to detail.
Experience in identifying underlying issues and trends in technical systems through appropriate interaction with end users.
Knowledge and skills in using the supported packaged applications, especially SQL scripts, stored procedures & XML messaging systems.
Knowledge of supporting Windows and Linux OS
Experience in ITIL, Incident, Problem and Change Management
Have experience in 2nd line IT Application support and have ability to analyse a given problem, diagnose it, fix it and find its root cause.
Experience in supporting high availability environments, preferably in a Business to Business environment.
Effectively determine impact and urgency for prioritising incidents
Knowledge of SSL Certificates, network switching & tracing and virtual server platforms is desirable.
Basic IT administration (MS Exchange)
Flexibility in regard to working daytime shifts is essential.
Language skills in Arabic and English is preferred.
About De La Rue
De La Rue’s purpose is securing trust between people, businesses, and governments.
We operate across six continents to provide highly secure physical and digital solutions to 140 countries. As an authentication and currency provider we are the trusted partner of choice for governments, central banks and businesses seeking to secure their global supply chains and cash cycles.
Specialising in product design, international manufacturing, and digital solutions, we are trusted by governments, central banks and brands to provide secure products and services that protect economies, revenue sources and reputations. Our solutions enable businesses and people to participate securely in the global economy whilst protecting people from the impact of counterfeiting and illicit trade.
Benefits
Hybrid working opportunities.
Generous leave entitlement
Life assurance - 4x your annual salary
Health insurance
Various other perks and Employee Assistance packages
Enhanced family friendly policies
Please note that applications are reviewed on a rolling basis and therefore interviews may be held prior to the closing date for this vacancy.
Join the Team
We want to work with people like you from all backgrounds and experiences, to help us gain a diverse workforce with a broad outlook and sharp expertise. We are looking for people unafraid to go that extra mile, bringing with them unique characteristics and abilities.
Show us you have what it takes and we'll reward you with a great place to work alongside other great people. Global business, global people. We think De La Rue is an amazing place to work. But don't just take our word for it.
DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!
https://delarue.current-vacancies.com/Jobs/Advert/3706996?cid=2004&t=Technical-AnalystNOTE: ATS-friendly CV is COMPULSORY!
Applied For Many Jobs, But Didn't Get Any Interview Calls?
Apply For This Job Using a Branded ATS-Friendly CV from Dubai-Forever.Com.
CONTACT NOW!
What is an ATS CV?
Applicant Tracking System or "ATS", is the software that 'READS' your CV and stores this information in a database. Like this:
If the CV is not made as per the RULES of the ATS, the information will get messed up in the database. Like this:
And, you may never be found by the recruiter, in spite of your 'CV information' existing in the database...
... And, you'll wonder why you get rejected in spite of being a PERFECT MATCH for the Job.
Read more about the ATS CV here:
www.dubai-forever.com/cv-writing-services.html#ATS-Compliant-CV
🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲
What's the most IMPORTANT thing you should read about a CV Writing Service?
Customer Satisfaction Reviews, right?
You'll get a fair idea whether to purchase that service or not.
Read the reviews and recommendations our customers have written on my LinkedIn profile.
Visit my LinkedIn Profile, and then scroll down to the Recommendations section.
Navigate here for more testimonials/feedback about our expertise and results:
www.dubai-forever.com/resume-writing-feedback.html
www.dubai-forever.com/cv-writing-reviews.html
Also, read reviews about "www.Dubai-Forever.Com" on TrustPilot.com, the world's must trusted review site...
🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲
Here are some comments we submitted to achieve LinkedIn's "Top Resume Writing Voice" badge. We are among the TOP 1% of Quality Contributors.
Here are the links:
1) https://shorturl.at/5UENS
2) https://shorturl.at/oaWSK
3) https://shorturl.at/mkyor
4) https://shorturl.at/QUKp2
5) https://shorturl.at/26MZu
6) https://shorturl.at/yr0pj
7) https://shorturl.at/sYnan
8) https://shorturl.at/0WvBm
9) https://shorturl.at/AQQDW
10) https://shorturl.at/kY3ao
Click on these links, and ensure you 'Like' and 'Comment'. Commenting gets you noticed, and many recruiters and HR, read this to select candidates.
Want CV Samples & Templates for FREE?
Click on the CV's below to begin:
🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲
Join the Fastest Growing Job Group on LinkedIn:
🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲
Join the Middle East's Best Job Groups on Whatsapp:
🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲
Join our Telegram Group:
🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲
Submit your CV here, as well:
🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲
We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.
Excited about working in the GCC? Click on one of the banner's below...
🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲
SOCIAL INITIATIVE:
We publish job vacancies on this Job Portal and our Whatsapp groups for the benefit of job-seekers.
It is to help people who are searching for jobs from across the world.
This is a Social Initiative from our team @ dubai-forever.com, so please help us in this Noble Task by Forwarding these jobs within your Network.
Do this GOOD DEED.
You never know who will benefit from it.
You've heard about KARMA right?
It's waiting to give you 10X of whatever you do...Do the Good Deed. NOW!
🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇰🇼 🇦🇪 🇸🇦 🇶🇦 🇴🇲 🇧🇭 🇦🇪 🇸🇦 🇶🇦 🇴🇲
No comments:
Post a Comment