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Department: Center for Continuing Education
Reports to: Director- Center for Continuing Education
Scope and Purpose:
A dynamic and experienced Training & Operations Manager to oversee the day-to-day operations of CCE open-enrollment public courses, corporate programs. He/ She will also ensure the smooth functioning of the testing center, while also playing a pivotal role in curriculum development and training proposal creation for our clients.
Key Responsibilities:
Operational Management & Team Leadership and Development:
- Supervise and mentor a team of operations staff and instructional designers, fostering a culture of continuous improvement and professional growth.
- Provide guidance and support to ensure team members are equipped to deliver high-quality services and achieve organizational goals.
- Establishing & implementing the policies and procedures and structure of CCE.
- Provides consultation and assessment needs for organizational improvement.
- Supervise & execute all the administrative & operation activities of CCE & CCE implemented courses.
- Overseas the provision of consultation and assessment needs for organizational improvement.
- Develop annual budget projections for public business courses, monitor revenue and expenditures
- Attaining to all administrating work regarding CCE expenses and following up with the related departments for signatures and collection.
Testing Center Operation
- Engage specialists to develop assessments for government agencies, ministries, and corporations.
- Oversee the overall operations of the testing center, ensuring adherence to quality standards and operational efficiency.
- Manage scheduling, logistics, and resource allocation to optimize the utilization of testing facilities.
- Implement policies and procedures to maintain a secure and compliant testing environment.
- Monitor performance metrics and implement improvements to enhance operational effectiveness.
Curriculum Development:
- Lead the development of training curricula tailored to the requirements of clients across various industries.
- Collaborate with subject matter experts to design training materials, ensuring relevance and alignment with industry standards.
- Innovate and adapt training methodologies to incorporate best practices and emerging trends in education and training.
Training Proposal Creation:
- Analyze client needs and objectives to develop customized training proposals that address specific requirements and challenges.
- Prepare detailed training outlines, including objectives, timelines, and deliverables, to present comprehensive solutions to clients.
- Present proposals to clients, articulating the value proposition of our training programs and services effectively.
Client Relationship Management:
- Build and maintain strong relationships with key clients, understanding their needs and preferences to deliver exceptional service and support.
Education:
- Master’s degree in Education, Business Administration, or a related field; CIPD Diploma preferred.
- Continued Education/Training demonstrated commitment to continued education and professional development.
- Proven experience in operations management, ideally within a testing or educational environment.
Experience:
- Minimum 10-15 years’ experience in the continuing education/training business environment detailed as follows
- Minimum 5-year experience in learning & development, preferably in a corporate training environment
- Minimum 3 years’ experience in Business field
- Experience conducting needs analyses and developing and coordinating customized/corporate programs required, preferably in Kuwait.
- Demonstrated expertise in curriculum development and instructional design.
Behavioral Skills:
- Establish and maintain an organizational culture that values and nurtures
- Creativity, innovation, and exploration
- Quality assurance, continuous improvement, and risk management and learner-centered education and customer satisfaction
- Deal effectively with high levels of ambiguity, bureaucracy, and stress.
- Strong analytical skills and the ability to interpret data to drive operational decisions.
- Leadership qualities with a track record of successfully managing teams and achieving operational targets.
- Proficiency in project management tools and technology platforms used in training and operations management.
- Manage multiple tasks, determine priorities, delegate effectively, and meet deadlines.
- Effectively use Microsoft Office and other technologies as a management tool
- Strong administrative, planning, and organizational skills, Strong interpersonal, negotiation and conflict resolution skills
- Strong skills in all aspects of communication, including complete fluency in English, Strong skills in proposal writing, evaluation, and presentation, with the ability to effectively interact with diverse stakeholders.
- Sound financial management skills including costing and pricing.
Job Location
Hawali, Kuwait
Job Role
Training and Development
Employment Status
Full time
Employment Type
Full-time staff
DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!
https://careers.auk.edu.kw/en/kuwait/jobs/team-leader-training-operation-testing-center-5218428/
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