Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...
G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.
The whole world trusts us when it comes to physical or digital currencies. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?
Scope and Purpose:
The incumbent the Service Order Management function across MEA ensuring that the team achieves its objectives in accordance with regional and global directives and process, with a strong focus on "on time delivery fulfillment", and in close collaboration with, and support to, internal departments.
The core objective of the Service Order Management function is, through effective order management, ensuring that the required services, spare parts, adaptation, volume products and exchange-repairs are delivered to the customer on time.
Key Result Areas & Responsibilities:
Ensure OM team members are trained and enabled to meet with their functional deliverables
Workload assignment and management.
Monitor and manage team performance.
Performance and status reporting (structures and ad-hoc).
Escalation management.
Support the global organisation in seeking and implementing optimisations and improvements.
Continuously monitor, with SCM, the ability to meet customer demands.
Directly manage critical issues resolution.
Support Salesforce Maintenance.
Responsible for accurate execution of commercial terms of service contracts, invoicing and follow up of outstanding payments all in accordance with internal guidelines and processes.
Manage and steer Service Contract Administration (CRM).
Key Performance Indicators - KPI (generic), individual targets will be agreed yearly
Financials
(To succeed financially, what should we deliver to our stakeholders?)
On time invoicing of customer orders for spare parts, volume machines and service orders
Business Processes
(To satisfy our shareholders and customers, what business processes should we excel at?)
95 % OLA / SLA according to definition
Customer Satisfaction
(To achieve our vision, how should we appear to our customers?)
Meet defined delivery time
Requirements:
Personality / Skills / Professional Qualification & Experience
Degree in Business Management
Experience in order processing and logistics (forward and backwards)
Analytical mindset with a structures and independent working style
Structured work style with a strong team orientation
Strong communication skills
Strong time management and planning skills
In-depth knowledge of export regulations and Incoterms
Broad knowledge of SAP ECC and CRM modules
Proficient in spoken and written English
Apply now
What we offer
Ein Blick hinter die Kulissen
Contact
HR Team Dubai
careers-dxb@gi-de.com
Download
DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!
https://www.gi-de.com/de/karriere/jobs/jobs-detail-view/24962-en-USNOTE: ATS-friendly CV is COMPULSORY!
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We support the Far-Sighted, Growth-Oriented Vision announced by the UAE, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain.
It's an exciting time and the next 30 - 40 years will see massive growth in jobs in the GCC countries.
Excited about working in the GCC? Click on one of the banner's below...
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