Regional IT Manager, MENA, Inspired, Bahrain

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Regional IT Manager, MENA

Location: Bahrain, BH

OM

Rabat, MA

Cairo, EG

Date: 10 Dec 2024

Application closing date: interviews will be ongoing

Inspired Education is the leading global group of premium schools, with a portfolio of 118 premium private schools in 27 countries spanning 6 continents which utilise proven educational practices from every corner of the globe, ensuring over 90,000 students receive a world-class learning experience from Kindergarten to Year 13.

Founded in 2013 by Nadim M. Nsouli, Inspired is backed by investors such as Stonepeak, GIC, TA Associates, and the Oppenheimer and Mansour family offices. The Group is experiencing 20% per annum growth through acquisition, greenfield site expansion, and the development of existing schools within its portfolio. In 2023, Inspired was recognised by Beauhurst as one of the UK's top 10 highest-value private companies.

ROLE SUMMARY:

The Regional IT Manager is responsible for IT in all region’s schools and office and support the business in the optimization of business processes. They are responsible to run IT Operations & Projects, manage within agreed service levels, ensuring day-to-day activities and a state-of-the-art service is delivered to the business. They are responsible for local IT Budget and Control IT running cost. The Regional IT Manager reports to the Global Director of IT Operations & Infrastructure.

KEY RESPONSIBILITIES:

1. Business Relationship Management

• Act as the Business Relationship Manager on Local Management teams with key role to establish and maintain working relationships across group and all functions/departments
• Deeply understand the local business processes and local market opportunities/challenges to identify potential IT solutions to meet the requirements
• Serve as facilitator between Business and group IT working identifying and promoting synergies
• Develop a strong understanding of processes and actively exploit the benefits of key applications used
• Support the creation of business cases

2. Project Management

• Lead IT projects ensuring that targets are delivered on time, in scope and within budget
• Define and initiate evaluations, programs or projects to implement the strategy defined together with the business partners
• Establish and participate in Steering Committees for programs or projects
• Establish and ensure successful Project Management (structure, roles & responsibilities, execution) in accordance with project methodology agreed

3. IT Controlling

• Review, manage and optimize the IT budget
• Deliver monthly IT budget reports (plan & actual) ensuring accuracy on monthly costs
• Develop business cases to support investment decisions (when required)
• Accomplish financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective action

4. IT Service Management

• Lead, review and supervise IT services (both infrastructure and applications)
• Steer IT service delivery via defined Service Level Agreements, OLAs, external contracts with suppliers and operational KPI's
• Ensure a high level of service according to ITIL best practices (staff, skills, processes, methods and tools) is delivered to the business
• Check and monitor regular service reports from local providers
• React to negative deviations for local IT services

5. Continuous improvement

• Continuously drive improve improvements in service management processes and levels and performance metrics in alignment with existing IT operating model and IT guidelines
• Increase and continuously improve the IT maturity Level at the schools
• Drive usage & commonality of shared group processes and shared applications where possible

6. Governance & Documentation

• Keep the relevant documentation up to date, leading its creation and enhancements
• Lead and monitor the IT Governance model ensuring compliance with company policies, IT guidelines and security standards
• Steer/control the IT supplier/outsourcing contracts and corresponding delivery
• Ensure IT License and & Asset Management and drive a structured IT Risk Management for IT service

THE IDEAL CANDIDATE WILL HAVE:

Skills:

• In-Depth tech know-how both on the hardware (networks; servers) and software front (ERPs, API, data structures…)
• Strong analytical capabilities with ability to understand the big picture and decide accordingly (e.g. budget design and management)
• Exceptional attention to detail and organizational capabilities (e.g. ticketing system design and management; checklists…)
• Team leadership capabilities (recruitment, role definition, development, …)
• Good communication skills for collaborating with educational experts and senior team leaders
• Actively tech curious, continuously striving to learn new technologies and solutions (e.g. what are best solutions to tackle problem Z)
• Must be fluent it English
• The ideal candidate would be fluent in both English and Arabic

Background:

• Engineering, Economics, or Management Undergraduate or Masters degree from a well regarded university
• Proven experience in managing IT/ Tech projects
• Experience in leading and managing teams (ideally in service industry)

Visit our careers site for more information; https://jobs.inspirededu.com

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://jobs.inspirededu.com/job/Bahrain-Regional-IT-Manager%2C-MENA/809367002/

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