Manager – Group Desk System, Jazeera Airways, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...
Jazeera Airways is seeking an experienced and results-oriented Manager – Group Desk System to design, build and lead the Group Desk systems. This is a greenfield opportunity, requiring a visionary professional with a background in group desk operations, system development and low-cost airline processes. The ideal candidate will have hands-on experience with Navitaire systems and a proven ability to implement and manage end-to-end group booking systems while working closely with diverse stakeholders across the organization.

In this pivotal role, you will partner with teams in Finance, Sales, Sales Support, Call Center, E-Commerce, IT (Digital Transformation) and Website Development to ensure the seamless operation of the group booking platform.

Responsibilities and Duties:

System Implementation and Custodianship:

    Lead the implementation and customization of the Navitaire system to meet the specific needs of group booking processes.
    Act as the custodian of the group desk system, ensuring optimal performance, usability, and security.
    Partner with the IT (Digital Transformation) team to integrate the group desk platform with Jazeera Airways’ ecosystem, including CRM, website, and e-commerce channels.
    Oversee testing, deployment, and user training for all new system features.

Stakeholder Collaboration:

    Collaborate with cross-functional teams, including:
        Finance: Ensure accurate invoicing, reconciliation, and reporting.
        Sales: Align system capabilities with market demands and revenue goals.
        Sales Support and Call Center: Develop tools and training for seamless customer service.
        E-Commerce and Website Development: Enhance the digital booking experience for B2C customers.
        IT (Digital Transformation): Drive technical innovations and ensure system compatibility.
    Facilitate regular stakeholder meetings to gather feedback, address challenges and align priorities.

Operational Excellence and Automation:

    Streamline group booking workflows through automation, reducing manual effort and turnaround times.
    Design and document efficient processes for group inquiries, booking confirmations, payments and post-booking support.
    Monitor system usage, identify bottlenecks and implement continuous improvement strategies.

Customer-Centric Approach:

    Ensure the group booking system delivers a user-friendly, efficient and reliable experience for B2B agents and B2C customers.
    Incorporate customer feedback into system enhancements and operational strategies.
    Create tools to simplify inquiries, pricing requests and bulk ticket management for agents and direct customers.

Performance Analysis and Reporting:

    Develop key performance indicators (KPIs) to measure system efficiency, booking success rates, and customer satisfaction.
    Generate detailed performance reports for senior management and stakeholders.
    Leverage data analytics to forecast trends, optimize workflows, and improve system


Requirements and Qualifications:

    Bachelor’s degree in Information Technology, Aviation Management or a related field.
    Minimum 7+ years of experience in group desk operations, system implementation or a related role in the aviation industry.
    Proven experience with low-cost airlines and Navitaire systems is mandatory.
    Demonstrated ability to lead greenfield projects and build new business functions.
    Expertise in airline reservation systems, system customization and API integrations.
    Strong leadership and project management capabilities.
    Exceptional analytical, problem-solving and communication skills.
    Proficiency in automating workflows and data-driven decision-making.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://www.jazeeraairways.com/en-kw/careers/jobopeningdetails?Id=822f3125-1313-4173-bda6-f8e44d13b401


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