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Dover Fueling Solutions (DFS), comprised of the most trusted names in the fuel industry, are global leaders in driving innovation for over 130 years. DFS, the industry's 1st end-to-end fueling solution, provides advanced fuel dispensing equipment, including systems and payment, automatic tank gauging and wet stock-management solutions. The DFS business is comprised of industry leading brands including Tokheim, Wayne Fueling Systems, Fairbanks, ProGauge, ClearView and OPW Fuel Management Systems. We lead every market we serve with focused expertise, progressive thinking, and customer-inspired innovation in order to push the boundaries of performance for our customers and shareholders. To learn more about DFS, visit www.doverfuelingsolutions.com. DFS is part of the Clean Energy & Fueling segment of Dover Corporation (NYSE: DOV).
Position Summary:
In this role, the Customer Success Coordinator will serve as frontline ambassador for our customers in the MEA region for both brands (Tokheim & Wayne). The CSC will use his/her experience and knowledge to support our customers to ensure smooth Quote to order fulfilment. Ultimately, he/she will work directly with customers and commercial team to help solve their problems and ensure their satisfaction.
Key responsibilities:
- Prepare quotes to MEA end-users that later can be turned into orders for both dispensers and aftermarket.
- Training/Onboarding current and new MEA distributors into new DFS tools (CPQ, intershop, etc)
- Communicate and keep both sales team and factories informed if any difficulties on PO process.
- Track open backlogs for all MEA orders and escalate when/if we run into delays that can have impact on our customer relationship.
- Special projects and assignments as needed and required.
Behavioral Requirements:
- Customer focused.
- Strong organization and time managment skills.
- Motivated to succeed, flexible in approach, able to work under pressure, and consistently deliver the required performance whilst working to tight deadlines.
- Excellent communication skills with the ability to develop and maintain strong business relationships.
- Passionate, with positive attitude, enthusiasm and drive for continuous improvement in changing environments.
- Ability to work well as part of a team, across multiple sites, as well as on own initiative.
Job requirements:
- Proficiency in Microsoft Office Package (Word, Excel, PowerPoint, Outlook)
- 1-2 years experience working with Customer Support or/and retail fuel marketing company.
- English and French language required, Arabic preferred.
At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.
We are #EnergizedByGrowth.
DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!
https://careers.dovercorporation.com/job/Dubai-Customer-Success-Coordinator/1152446101/?feedId=231901&utm_source=Indeed&utm_campaign=Dover_Indeed&jobPipeline=IndeedNOTE: ATS-friendly CV is COMPULSORY!
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