Associate Lead - Applications Admin (AA3), Microland, Riyadh, KSA

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...
ob Description

Required Skills
Technology | ITSM Tool
Technology | IT Service Management | Recording and Responding to Incidents Incident Management and Triaging
Technology | Programing Basic, Programming concepts (Java, .NET)
Technology | Database Query Tools / Languages | PL/SQL Database Query Tools / Languages | Transact-SQL
Technology | PowerShell Scripting
Technology | Cloud Services Basics - Azure, AWS
Technology | Application Monitoring and Tools

Education Qualification :
Engineer - B.E / B.Tech / MCA

Delivery Skills :
1. Supervise all alerts related to application, Database, and system components and provide services proactively.
- Triage Incident and service requests to concern team.
- Perform root cause assessment and debug all issues on server domain, and availability of applications.
- Provide trends to prevent occurrence of incidents, problems, errors, and improve overall performance.
- Coordinate with teams and resolve all complex application and system issues.
- Must be able to see opportunities for improvement, take ownership and work closely with development team to drive enhancements
- Track and report service health metrics, SLA and OLA
- Should have Excellent Verbal and Written communication skills along with Problem-solving attitude and attention to detail
2. Automation Initiatives:
- Identify Automation opportunities by critically looking at Manual and Repetative Activites.
- Propose, Manage and Drive implementation of automation initiatives across teams.
- Focus on Effort reduction, ticket reduction and error free delivery.
3. People Management
- Identify team skill gap and help them fill those gaps on the project.
- Support team to resolve service impediments
ensure team is compliant on project and organizantion process and meet the compliance objective.
- Resolve Teams conflict, ensure reportees are motivated and gives optimal contribution.
- Manage Team performance evalution and feedback
Location

Saudi Arabia - Riyadh
Created On

23-Dec-2024

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://careers.microland.com/?utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed#!/job-view/associate-lead-applications-admin-aa3--saudi-arabia-riyadh-2024122416503762


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