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Job Description
Receives & serves customers’ following companies’ & manufacturers’ procedures in order to sustain a positive service experience to each customer.
Solves customers’ complains to keep high level of customer satisfaction.
Up sells added value services to maximize revenue to service centre.
Updates customers’ information on system for reliable CRM data.
Reviews outstanding repair orders continuously for closing & settlement.
Attends training programs to improve skills & competencies
Feeds back ideas/suggestions to improve customers’ service processes & increase revenue.
Advises customer the feasibility of car trade in when repair cost becomes high as to get customer’s trust & loyalty.
Requirements
Higher Secondary graduated or educational courses related to customer service.
3 years experience in customer service (preferred with any Automotive Agency/Dealer).
Excellent communication skills in English (additional Arabic language is preferred).
Smart Appearance
Willing to work at Al Ain Branch
Fluent in English & Arabic
Benefits
Paid Leave
Travel Ticket
Medical Insurance
Free Recruitemnt
T&C Applies as per Group Policy and UAE labour Law
DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!
https://careers.al-majid.com/jobs/Careers/627581000046556123/Service-Advisor?source=CareerSiteNOTE: ATS-friendly CV is COMPULSORY!
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