IT Support Engineer, EWRAAF, Doha, Qatar

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

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Duties & Responsibilities

  • Take ownership of customers' reported issues and problems through to resolution.
  • Maintain up-to-date skills for all end-user’s hardware and software troubleshooting.
  • Provide prompt and accurate feedback to customers.
  • Document knowledge in the form of knowledge base tech notes and articles.
  • Install and configure computer systems.
  • Diagnose and solve hardware/software faults.
  • Prioritize and manage several open cases at one time.
  • Work continuously on a task until completion (or referral to third parties, if appropriate).
  • Ensure the employees’ Network and IT Services usage is consistent with IT Policies as per AWCC IT policy rules.
  • Ensure that the security risks are prevented by all means including Antivirus software and relevant security/operating systems service pack updates and firewall log monitoring and analyzing.
  • IT Support Engineer will travel to any province of UAE to maintain the AWCC remote office in good function and provide installations, troubleshooting, and maintenance support.
  • Participate in providing training to customers as required.
  • Willing to take ownership and take on other duties as assigned. Also, handle and be responsive to any other tasks or assignments assigned by Manager or Supervisor.

Job Requirements

  • University degree in Computer Science or Information and Communications Technology (MCIPT/Network+/A+ certifications are supportive.)
  • 3 Years of relevant experience in Information Technology and Telecommunications environment including installation, troubleshooting, implementation, control, and monitoring.
  • Excellent understanding of the technical fundamentals of the internet and should have a solid knowledge of internet protocols such as SSH, FTP, SFTP & HTTP, as well as the ability to use diagnostic tools such as traceroute, ping, and dig.
  • Ability to Provide 24/7 support.
  • Exceptional interpersonal skills, with a focus on listening and questioning skills.
  • Exceptional customer service orientation.
  • Ability to conduct research into a wide range of computing issues as required.
  • Ability to absorb and retain information quickly.
  • Ability to present ideas in user-friendly language to non-technical staff and end-users.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
Job Category: Operations
Job Type: Full Time
Job Location: Doha


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https://ewraaf.com/jobs/it-support-engineer/


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