Helpdesk Support Specialist, Greenberg Traurig, Riyadh, KSA

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

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Greenberg Traurig, a global law firm, currently has an excellent full-time employment opportunity for a Helpdesk Support Specialist in the Technology Department of our Riyadh office. We offer competitive compensation and an excellent benefits package.   

   

Position Summary   

The Technical Support Specialist provides support for attorneys and professional staff in a 24x7 call center environment.

Duties & Responsibilities   

    Resolves complex technical issues at point of contact

    Utilizes customer service skills to effectively support a demanding client base

    Assists with other department activities as needed, and performs additional duties and responsibilities as assigned

    Candidate should also be flexible to work overtime as needed

Skills & Competencies   

    Exceptional customer service skills including the ability to convey highly technical information in easy to understand, non-technical terms

    Must be highly productive, able to balance competing priorities and meet all established productivity measures

    Ability to adapt to a fast-changing environment

    Excellent analytical and problem solving skills

    Position also requires the ability to work under pressure to meet strict deadlines

    Have an excellent command of both written and spoken English and Arabic

Qualifications & Prior Experience   

    Candidate must have 3+ years technical support experience in a law firm environment or 7+ years experience providing technical support in a professional services organization

    Microsoft Office Specialist certification in MS Word is required, other Office certifications are highly desirable

    A+ and Network+ certifications are highly desirable

    Prior experience documenting interactions and using an IT ticketing system

DETAILS TO REGISTER FOR THIS JOB:
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https://gtlaw.wd1.myworkdayjobs.com/en-US/GTLAW/job/Riyadh-Regional-Headquarters/Helpdesk-Support-Specialist_JR202400871


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