Flight Support Supervisor, Dnata, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...
Job Purpose

Responsible for the schedule maintenance in the DMIS (Dnata Management Information System) DXB & DWC for all flights. Work in close co-ordination with Dubai Airports offering support & clarifications where necessary in order to facilitate smooth handling of flights within the airport.

Job Outline
Plan

    Verify and validate flight schedules between dmis and ACL slots ensuring accuracy in updates

Deploy

    Liaise with Customer Airlines seeking clarity and confirmation on flight status as required

Lead

    Create, update and maintain dmis database

Execute

    Source seasonal schedules from customer airlines, Validate schedules with ACL slots and update DMIS DXB & DWC
    Create, update and maintain DMIS database with airline codes, airport codes and aircraft types data
    Liaise with Commercial team on new airlines start-ups and creations
    Ensure flight type & status along with Paying party is accurately updated in DMIS.
    Verify and validate on shift basis daily slots and dmis schedules
    Manage schedule updates, flight creation, deletion on day of ops based on advice from stakeholders
    Monitor ramp movement for arrival of any non-scheduled flight and arrange ground handling requirements and notify billing team for revenue recovery
    Co-ordinate provision of services for adhoc operations with team leads at dnata Operation Control Center
    Respond to Customer complaints and feedback in a timely manner

Qualifications & Experience

    12 years of schooling or equivalent
    Fluent in English written and oral Experience:
    5 years of experience in ground handling / airport operations Customer relationship
    Good understanding of ground handling services
    Knowledge of customer SLA and agreement

Salary & Benefits
Default text to be provided

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