Cargo Sales and Services Officer, Cathay Pacific, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...

Company Description

Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere.

Join us and discover just how far you can go!
Role Introduction

To execute the commercial strategies for the port in order to surpass revenue targets and commercial Key Performance Indicators as well as to actively support the port management team to drive service excellence and delivery on the cargo services strategy.

To assist with operational and reservation functions including oversight of suppliers to ensure full compliance with company and regulatory requirements and service levels.
Key Responsibilities

Revenue Generation (Commercial)

    Implement Cargo Business Plan to meet local strategies and KPIs.
    Assist Cargo Manager and coordinate with Cargo Sales Officers to achieve revenue targets and generate additional income by engaging with customers.
    Support capacity management to maximize flight revenue.

Customer Services

    Collaborate with Outdoor Sales to offer customer-focused solutions.
    Handle customer inquiries, offline and e-booking requests promptly and professionally.
    Manage stakeholder relationships from all sales channels to drive revenue.
    Provide exceptional service across all customer interactions to enhance premium rates and business.
    Promote Cathay products and deliver consistent product solutions.
    Update customers on shipment status and provide solutions as needed.

Support Services

    Assist with cargo reservations, bookings, and deliver excellent customer service.
    Review post-flight documentation and prepare post-flight reports.
    Prepare flight documentation for crew and customs.
    Notify vendors of on-time and delayed flights and manage freighter catering uplift and last-minute changes.
    Coordinate with engineering, airport operations, air traffic control, and vendors.
    Communicate effectively with internal and external stakeholders, including customers, airport and cargo operations, suppliers, and flight crew.
    Coordinate cargo service activities among sales, operations, and ground handling for efficient shipment handling.
    Manage Ground Handling Agent performance, provide instructions, and report issues.
    Handle weather diversions and support flight diversions as needed.
    Assist with emergency and accident responses, station training, and compliance with safety, security, and quality standards.
    Conduct quality checks and participate in audits.
    Support crew administration, perform administrative tasks, and undertake any other reasonable tasks as requested.

Efficiency Improvement

    Support the Cargo Manager in implementing e-initiatives to boost e-Bookings and agent self-service functions.

E&A
Requirements

Academic Qualifications

    Graduate in any discipline
    Tertiary education or equivalent in a related field is a distinct advantage

Knowledge, Skills, Training and Experience

    Minimum 2 years’ experience in cargo industry would be an added advantage
    Prior customer service experience with demonstrable customer service orientation
    Excellent communication skills
    Highly attentive to detail
    Working knowledge in MS Word, Excel and PowerPoint
    Good analytical, problem solving and planning skills
    Ability to work independently
    Knowledge of CHAMP CargoSpot systems is an advantage
    Adapts to change easily

Benefits

https://careers.cathaypacific.com/who-we-are/why-work-here
Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful.

All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://careers.cathaypacific.com/jobs/cargo-sales-and-services-officer-7961912


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