Sr. Manager/Managed Unified Comm. & Collaboration Product, e&, Dubai, UAE

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Job Description

    Develop and execute a comprehensive strategy for transforming the legacy voice into cloud-based offerings and managed services through digital channels and tools to ensure commercial growth.
    Lead change in the organization’s cross-functional functions of legacy ISDN PRIs to UCaaS to ensure growth trend.
    Ensure cloud-based offers in UCaaS, CCaaS, and VAS, MS teams, to create a new revenue stream to compensate for old PSTN and PBX lines.
    Analyse, plan, build, and take to market a complete and comprehensive value proposition for Fixed Voice portfolio:
    Secure the current base of Enterprise and SMB customers and their fixed voice usage, leveraging CVM approach.
    Manage legacy and new voice connectivity: Legacy (PSTN, DEL, ISDN PRI, 800/600 service and ITFS) and new services (SIP Trunks, Virtual and Dedicated).
    Managed CPEs and devices: IP Telephony, Phones, Meeting rooms equipment, UCs, Clients, Voice Gateway, SBCs & Convertors.
    Identify business needs by and collaborate with technology on documenting requirements for hardware, logical processes, workflow, and other systems required
    Determine capital budgets for UC infrastructure, applications, and service providers by testing, evaluating, and analyzing network communication.
    Oversee multiple communications processes, such as program requests and assessments, and resource management, to ensure successful project execution
    Recommend the best solutions for improving the organization’s workflow by staying up to date with market trends and new UC technologies.
    Cooperate with the communications team and software professionals to identify and resolve technical issues related to networks and telecom software.
    Product Management and Performance Monitoring and Analysis (Revenue/Volume Of Activity: Gross Adds, Churn, migrations)
    Manage key vendors' roadmaps and relations with major stakeholders.
    Support in managing and reviewing contractual agreements with partners and suppliers.
    Full Product life cycle management (training, certifications, Customer Experience improvement and driving technical and market strategic decisions).
    Strategic Project implementations (special projects), CVM and Retention Campaigns (Cross Sale/Up Sale) and product promotions.

QUALIFICATIONS & EXPERIENCE

    Bachelor’s degree in business / computer science / information technology /Telecommunications or related fields​
    7+ years of experience in Product Management.

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https://iaayey.fa.ocs.oraclecloud26.com/hcmUI/CandidateExperience/en/sites/CX_1/job/IRC80784/?location=United+Arab+Emirates&locationId=300000000447826&locationLevel=country&mode=location


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