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Division/Dept
Landmark Digital/Digital operations
Location
Dubai, UAE (with GCC travel)
Reporting to
Senior Operations development manager
In a nutshell
Responsible for the end to end implementation of the development programme within Digital operations. You will listen to the customer, build requirements, influence development & land change to improve our overall operating model. While being predominantly internally focused, this position requires strong organisational & communication skills to be the bridge between Landmark Digital & Landmark group for all things development.
What I need to do
§ Be the voice of the customer, continually evolving and improving our operating model.
§ Manage the end to end implementation of Operation development projects. Ensuring to timescales & budget.
§ Build project specific requirements & supporting documents.
§ Develop and lead group wide training initiatives.
§ Support teams post implementation to ensure ROI delivery.
§ Supporting the definition and delivery of core Digital operation KPI’s.
§ Consistently role model corporate & colleague values, working with peers and stakeholders to deliver, sustain and positively lead change, delivering cost metrics and enabling sales growth.
§ Ensure the collaboration, communication and effective cross functional working across relevant business areas, including retail, third party and central teams to support and develop the Digital operation.
§ Produce and manage project/delivery plans, including the use of benefit cases where required
How I will succeed
§ Working within all defined budgets.
§ Delivery of all relevant projects to deliver Digital fulfilment requirements, with full stakeholder engagement.
§ Own and manage relationships across all relevant teams.
§ Actively use data and insights to quickly spot new opportunities.
§ Actively looking for opportunities to provide input and support across the team and outside core areas of focus.
What I need to know
§ Excellent interpersonal and communication skills, both written and oral with an ability to synthesise complicated issues and identify key elements in open problems.
§ Subject matter expert on all aspects of retail operations, policies and operational standards.
§ Great knowledge of the external Digital market.
§ Understanding of Retail, E-commerce & planning operations.
§ Experience with working independently and with cross functional and remote teams.
§ Strong business acumen within area of expertise.
§ Ability to organise, sort and act on complex sets of data to improve performance.
§ Strong project management skills.
§ Strong people skills and ability to effectively engage colleagues and senior stakeholders across the business.
What I need to show
§ Is a leader, an inspirer, a self-starter and a motivator with credibility across a range of stakeholders and the ability to adapt to a range of circumstances.
§ Builds and sustains great working relationships based on trust with colleagues.
§ Demonstrates ability to engage and influence at all levels with key stakeholders, both face to face and remotely.
§ Strong leadership and communication skills.
§ Ability to work collaboratively and cross-functionally with both central and operational teams and influence outputs of key projects.
§ Demonstrates tenacity to achieving results and recognising and celebrating success of others.
§ Customer focussed looking for ways of improving service in the team and ensures colleagues understand how what they do influences the customer.
§ Actively seeks approaches and able to deliver change in a proactive, planned and measured manner.
§ Has a thorough understanding of business performance, the cost implications of decisions or actions taken across the business and is able to articulate these to a wider audience.
§ Demonstrates a resilience, resourcefulness and positive attitude towards change.
§ Deliver projects to budgets, looking for opportunities to manage and reduce cost.
§ Ability to drive performance through influence.
§ Strong customer and colleague focus.
What decisions I can make
§ Planning and use of resources to deliver associated projects, initiatives and activities.
§ Input into prioritisation of development initiatives and the optimised implementation of initiatives.
§ Making the right decisions for our colleagues and customers.
Resources available to me
· IT systems, digital applications and equipment.
· Partnership with digital operation peers.
· Partnership with group peers
Qualifications
Division/Dept
Landmark Digital/Digital operations
Location
Dubai, UAE (with GCC travel)
Reporting to
Senior Operations development manager
In a nutshell
Responsible for the end to end implementation of the development programme within Digital operations. You will listen to the customer, build requirements, influence development & land change to improve our overall operating model. While being predominantly internally focused, this position requires strong organisational & communication skills to be the bridge between Landmark Digital & Landmark group for all things development.
What I need to do
§ Be the voice of the customer, continually evolving and improving our operating model.
§ Manage the end to end implementation of Operation development projects. Ensuring to timescales & budget.
§ Build project specific requirements & supporting documents.
§ Develop and lead group wide training initiatives.
§ Support teams post implementation to ensure ROI delivery.
§ Supporting the definition and delivery of core Digital operation KPI’s.
§ Consistently role model corporate & colleague values, working with peers and stakeholders to deliver, sustain and positively lead change, delivering cost metrics and enabling sales growth.
§ Ensure the collaboration, communication and effective cross functional working across relevant business areas, including retail, third party and central teams to support and develop the Digital operation.
§ Produce and manage project/delivery plans, including the use of benefit cases where required
How I will succeed
§ Working within all defined budgets.
§ Delivery of all relevant projects to deliver Digital fulfilment requirements, with full stakeholder engagement.
§ Own and manage relationships across all relevant teams.
§ Actively use data and insights to quickly spot new opportunities.
§ Actively looking for opportunities to provide input and support across the team and outside core areas of focus.
What I need to know
§ Excellent interpersonal and communication skills, both written and oral with an ability to synthesise complicated issues and identify key elements in open problems.
§ Subject matter expert on all aspects of retail operations, policies and operational standards.
§ Great knowledge of the external Digital market.
§ Understanding of Retail, E-commerce & planning operations.
§ Experience with working independently and with cross functional and remote teams.
§ Strong business acumen within area of expertise.
§ Ability to organise, sort and act on complex sets of data to improve performance.
§ Strong project management skills.
§ Strong people skills and ability to effectively engage colleagues and senior stakeholders across the business.
What I need to show
§ Is a leader, an inspirer, a self-starter and a motivator with credibility across a range of stakeholders and the ability to adapt to a range of circumstances.
§ Builds and sustains great working relationships based on trust with colleagues.
§ Demonstrates ability to engage and influence at all levels with key stakeholders, both face to face and remotely.
§ Strong leadership and communication skills.
§ Ability to work collaboratively and cross-functionally with both central and operational teams and influence outputs of key projects.
§ Demonstrates tenacity to achieving results and recognising and celebrating success of others.
§ Customer focussed looking for ways of improving service in the team and ensures colleagues understand how what they do influences the customer.
§ Actively seeks approaches and able to deliver change in a proactive, planned and measured manner.
§ Has a thorough understanding of business performance, the cost implications of decisions or actions taken across the business and is able to articulate these to a wider audience.
§ Demonstrates a resilience, resourcefulness and positive attitude towards change.
§ Deliver projects to budgets, looking for opportunities to manage and reduce cost.
§ Ability to drive performance through influence.
§ Strong customer and colleague focus.
What decisions I can make
§ Planning and use of resources to deliver associated projects, initiatives and activities.
§ Input into prioritisation of development initiatives and the optimised implementation of initiatives.
§ Making the right decisions for our colleagues and customers.
Resources available to me
· IT systems, digital applications and equipment.
· Partnership with digital operation peers.
· Partnership with group peers
Primary Location: United Arab Emirates
Job: Operation
Organization: Landmark Digital UAE
Schedule label /الجدول الزمني: Regular
Shift: Standard
Job Type: Full-time
Day Job
Job Posting/نشر تسمية الوظيفة: Oct 29, 2024, 1:56:13 PM
DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!
https://landmarkgroup.taleo.net/careersection/ex/jobdetail.ftl?job=240001JT&lang=enNOTE: ATS-friendly CV is COMPULSORY!
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