Junior Executive SME Telephone Account Management, du, UAE

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Job Description

Key Accountabilities

    To use the Siebel system to proactively resign the customer base at pre-agreed intervals in order to minimize.
    churn.
    Ensure accurate and timely reporting of sales.
    To improve SME accounts profitability through the sale of additional products and services including Mobile,
    BES, Mobile Broadband, Fixed Line and other data products.
    Ensure that account management is closely linked to and co-operate with COPS customer service, activation.
    and collection to maximized customer satisfaction and to product the company’s financial interests.
    To relationship manage accounts, taking ownership of any escalations and issues which may arise and deliver.
    quality customer experience which exceeds specified customer experience targets.
    Manage customer relationships effectively one to one in order to retain and increase sales of products and
    services provided/utilized by existing and/or new customers.
    To work and adhere to the du way Sales Standards and Competency Framework.
    Execute and analyze daily, weekly, monthly and quarterly reports on the sales/target achievement and gaps.
    performance of the individual members in order to continuously and effectively manage operational.

Qualifications, experience and skills

Qualifications:

    Diploma in higher in sales/marketing or similar

Experience:

    3 to 5 years in experience in client support, conducting and managing telesales and revenue generating activities.

Skills

    Customer focused - proven experience of building and influencing multi-level relationships.
    Excellent negotiation skills
    Proven track record of achievement in a target orientated environment
    Commercially focused - the ability to quantify costs and determine benefits relevant to the customer needs and to anticipate risks to the client forming strategies to alleviate risk.
    Positive & self-motivated - equally comfortable with working alone and as part of a regional team.
    Flexible and proactive - able to maintain high quality performance in areas of responsibility and deliver results.
    Prepared – the ability to form an ingoing hypothesis based on customer research and use advanced questioning to develop opportunities and enhance customer loyalty.
    Organized - the ability to plan time effectively and delegate work appropriately across the wider SME team.
    Strong communicator - demonstrates a high level of written communication and presentation skills.
    Knowledgeable of du’s product & services capabilities
    Fixed line & Mobile sales experience preferred.
    Outbound sales calling preferred.

About Us
Who we are: A young UAE based company focused on finding talented people, helping them and our clients to grow
What we do: Delivering great customer experiences is at the heart of what we do. We do this by creating meaningful connections between brands and their customers, by providing the right people who seamlessly integrate into our clients’ organizations to deliver great experiences.
About the Team
About Emirates integrated Telecommunications Company PJSC

The Emirates Integrated Telecommunications Company PJSC (EITC) was founded in 2005. We are the UAE’s second licensed telecommunications operator. We operate under two brands: du (launched in 2007) and Virgin Mobile the region’s first digital service (started operations in September 2017). We are listed on the Dubai Financial Market (DFM) and trade under the DU ticker (Bloomberg DU UH, Refinitiv DU.DU). Our core shareholders are government-related entities (Emirates Investment Authority 50.12%, Emirates International Telecommunications 19.7%, Mamoura Diversified Global Holding PJSC 10.06%) and the remaining by public shareholders.

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