GUCCI Client Advisor, Groupe Kering, Kuwait City, Kuwait

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Summary

Job Description

Role mission

The client advisor has the mission to create and deliver a unique and personalized client experience for all customers so individual and store sales goals can be achieved.

Key accountabilities

Driving sales

• Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities
• Collects meaningful customer information throughout the client journey to feed into the CRM system

- Effectively uses cross- and upselling techniques to maximize sales opportunities.

• Guides and influences the client to make the best possible decision to buy the right product.

Client experience

• Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques.
• Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store
• Engages with clients to uncover purchase motivations by asking good questions and listening to clients
• Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques
• Develops local and international client base and seeks to recruit and develop top clients.

Product and Customer Knowledge

• Using knowledge of Gucci and our products, engages with the clients using storytelling.
• Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients’ typology in order to come up with the best possible solutions for our clients.
• Enhances the client’s experience by providing them with useful insights into the local lifestyle trends (Theater, arts, travel, etc)
• Combines styling knowledge with the ability to mix-and-match products to best serve the client.

Store operations

• As got a sound understanding of back of house procedures and operations
• Knows how to handle products effectively, manage transactions, payment processes and general store administration (eg invoice signing, …)
• Is aware and executes visual merchandising standards in line with guidelines
• Understands how the store operates and how to best contribute to the overall functioning of the store.

Functional requirements

• Experience in working in a fast-paced and high-end luxury brand (goods or services)
• Proven track record in building and maintaining strong relationships with clients
• Strong track record of individual performance, delivering results beyond expectations
• Passion for and sound knowledge about Gucci and luxury fashion.
• Advanced knowledge in Ready-to-Wear styling and wardrobe mastery
• Fluent in [language] and English
• Ability to work varied hours/days, including weekends, and holidays as needed

Job Type

Regular

Start Date

2024-08-03

Schedule

Full time

Organization

Luxury Goods Kuwait

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://kering.wd3.myworkdayjobs.com/en-US/Kering/job/KUWAIT-CITY/GUCCI-Client-Advisor_R136072


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