Field service engineer, Abbott Laboratories, Kuwait City, Kuwait

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

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About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

• Career development with an international company where you can grow the career you dream of .

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.

• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Field Service Engineer

This position works out of our Kuwait location in the Abbott Core Diagnostics division

About Diagnostics Division

We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

About Core Diagnostics

Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.

As Field Service Engineer, you'll be responsible to perform installing, maintaining and troubleshooting of ADD instruments as well as customer satisfaction within a given area.
Works in a defined territory and be able to take extra projects within the service organization as requested by Service Manage.

Should have knowledge of Bio Medical Instruments and their functionality, Be Able to demonstrate all operational capabilities of the instruments.

Responsible to achieve Service Sales Target as assigned.

What You'll Do-

• Represents Abbott in a professional manner at all time to develop and preserve a favorable customer relationship and achieve customer satisfaction.

• Supports the service team and ensures success by coaching and counseling them.

• Performs emergency repair and preventative maintenance at customer site.

• Performs modification and engineering updates at customer site.

• Gives customers instructions on how to change instrument parts, on how to apply the instrument related software.

• Prioritizes service calls within assigned area.

• Prepares detailed documentation of each service call. Sells service agreement renewals

• Troubleshoots problems associated with the instrument, operator and any application.

• Identifies situations creating customer dissatisfaction and implements corrective action to resolve

• Implements major product upgrades relative to their assigned product group

• Work as Technical coordinator and advisor for specific product group

• Monitor the Spare parts usage and inventory for his product and as per Abbott standard.

• Create ideas and action plan to improve the Service department and customer satisfaction.

Required Qualifications:

Experience in troubleshooting as well as contacts to customers are of advantage knowledge of the diagnostics market, electronic, mechanical and chemical knowledge,.

• Bachelors of Bio-medical engineering.
• 5-10 years of experience in related field (Abbott Instruments Experience is and advantage)

Know the Business:

Understand both customers and market. Decision based on facts on logical experience. Identifies problems and trends

Drive for Results:

Sets higher goals and achieves with quality. Focus on performance indicators. Assessment and self-assessment knowledge

Innovation:

Establish innovative ideas and programs to increase customer satisfaction and service department effectiveness.

Team work:

Create a Positive Team Work environment within Service Department plus Sales and Marketing to synchronize efforts of achieving company goals

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://www.jobs.abbott/us/en/job/ABLAUS31099640ENUSEXTERNAL/Field-service-engineer?utm_source=indeed&utm_medium=phenom-feeds


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