Executive - DC Customer Service, Apparel Group, Dubai, UAE

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Job Description

Job Description

    Ensure efficient communication with brand, logistics, and operations teams to facilitate smooth coordination and information exchange.
    Coordinate with IT to resolve DC related issues promptly.
    Provide feedback to the brand regarding their shipments to improve processes and address concerns.
    Oversee FCL/LCL placement schedules for inbound and outbound, ensuring timely shipment arrivals/dispatch through stakeholder coordination and process enhancements.
    Manage daily inbound, outbound, order processing is planned efficiently and executed in a timely manner.
    Monitor the pending tasks report, take action on aging in receiving quantity, put away quantity, and sorter with past in-store dates. Ensuring timely resolution to optimize operational efficiency and maintain accurate records in the system
    Ensure all the DC SLAs are met without fail
    Provide timely feedback to the operations team to achieve 100% of assigned task
    Take ownership of DC report publishing in a timely manner
    Train the Operations staff on DC SOPs
    Ensure 5S in maintained in DC, identify wastes in processes and do continuous improvements to enhance productivity
    Consolidate and submit Value-Added Service (VAS) charges or any other charges on a monthly basis for Management Information System (MIS) purposes.
    Should have good understanding of DC processed and Hands on experience in Warehouse Management System (WMS)
    Plan, organize, record, communicate and report operational activities to customer, Line manager and other team members.

 

Your Skills and Experiences

    Bachelor Degree in related field
    2+ years work experience in Retail or Supply Chain
    Advanced knowledge of MS Office (Excel, PowerPoint…) and analytics
    Very good verbal and written knowledge of English.
    A strong communicator who can understand and manage the requirements of customer
    A process minded person with strong planning and organizational skills
    Should have “can do” attitude and ready to learn new things
    Should be a problem solver and should have an analytical mind

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https://ediu.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/5998?utm_medium=jobshare


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