Commercial Excellence Executive, Aramex, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...
Purpose of the Job

To manage customer data within the CRM system, implement standardized policies and procedures to maintain a healthy customer lifecycle, and support the Commercial Excellence Business Partner.
Job Description

Key Focus areas;

    Governance of Commercial Operations.
    Assist in Analyzing and implementing Commercial Tasks.
    Providing Day to Day assistance to the Sales.
    Able to calculate and analyze profit and Loses
    Maintain CRM System.

Key responsibilities:

    Support all Commercial Activities, Initiatives and Campaigns
    Coordinate with Regional Commercial Team
    Ensure continuity of customer data integrity in the system
    Enhance customer satisfaction by providing timely corrective actions
    Collaborate with regional teams to align with overall strategy and share best practices.
    Collaborate cross functionally to ensure adherence to CRM and data standards to always ensure customer integrity
    Govern account opening and contracts
    Enhance customer satisfaction with timely actions.
    Maintain CRM policies and reports for customer segmentation.
    Conduct market research for customer grouping and prepare capacity/target reports.
    Able to calculate the P&L and identify Costing Factors.

Job Responsibilities - Experience and Education

Education and Experience

    Bachelor's degree required (Engineering, PMO, or Supply Chain preferred).
    2-5 years of relevant experience, preferably in Sales Operations or Commercial Finance.
    Experience in matrix environments and analytics preferred.

Skills and Competencies

    Results-oriented, customer-centric, and strong work ethic.
    Proficient in project management and cross-functional collaboration.
    Strong negotiation and influence skills with internal/external stakeholders.
    Experience in forecasting, sales force sizing, and dashboard design is a plus.
    Proficient in Microsoft Office, organized, and able to meet deadlines under pressure.
    Fluent in English; additional languages are an advantage

Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://careers.aramex.com/job/Dubai-Commercial-Excellence-Executive/1125108101/


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