SRM Intern, General Motors, Dubai, UAE

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Job Description

At General Motors we pride ourselves on designing, building and selling the world's best vehicles. We are seeking a new generation of visionaries to help launch bold engineering and business initiatives, and shape new directions for General Motors.

As an Intern you will gain hands-on career specific experiences to maximize your real-world potential. Collaborating on innovation challenges, interacting with Industry leaders, attending cross-functional networking events and volunteering for community service activities.


In this role you will support the Digital Services Experience team in the smooth execution of 1:1 personalized CRM communications through customer focused initiatives by coordinating with internal teams and external agencies, monitoring key platforms and assisting in ideation efforts to enhance Member engagement and subscriptions.


Other responsibilities include:

    Coordination: Coordinate with the Design, CRM, and WhatsApp agencies, ensuring smooth communication and timely execution of ongoing tasks.
    Initiative Monitoring: Oversee the timely deployment of weekly scheduled initiatives, ensuring all communications are sent out on schedule & testing of new channels.
    Dashboard Monitoring: Regularly check the pre-paid dashboard for performance metrics, promptly reporting any errors or discrepancies to the relevant teams.
    Case Management: Track and monitor assigned marketing cases by Advisors, ensuring issues are addressed and resolved efficiently.
    Package Management: Update and manage win-back and pre-paid packages for applicable Members.
    Collaboration: Work closely with extended teams to support ongoing projects and product launches, providing necessary assistance and coordination.
    Ideation: Assist in the development and execution of SRM strategy initiatives, contributing to brainstorming and planning sessions.

Required experience:

Preferably Sales or Advertising & Marketing background with a key interest in CRM and Customer focused comms.

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.   We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statement

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities (in GM facilities that provide disability access). If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://generalmotors.wd5.myworkdayjobs.com/en-US/Careers_GM/job/Dubai-United-Arab-Emirates/SRM-Intern_JR-202419575?source=Indeed


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