Service Manager, Qureos Inc, Bahrain

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...

Purpose of the job:

The Service Manager is responsible for running an efficient and profitable service department. He will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales and profit objectives, and maintaining service records.

Duties and Responsibilities:

• Management-related:

• Forecast goals and objectives for the department and strive to meet them.
• Strive for harmony and teamwork with all other departments
• Prepare and administer an annual operating budget for the service dept.
• Attend managers’ meetings’ as requested.
• Understand, keep abreast of, and comply with local regulations that affect service operation, such as hazardous waste disposal.

• Personnel-related:
• Hire, train, motivate, counsel, and monitor the performance of all service department staff, taking corrective action where necessary.
• Direct and schedule the activities of all department employees.
• Provide technical assistance to employees as needed.
• Conduct meetings with department employees to discuss activities and problems of mutual interest.
• Monitor technicians’ payroll records.

• Customer and Department-related:
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities.
• Serve as liaison with factory representatives.
• Greet all customers promptly and give fair estimates on costs and time required for repairs and maintenance.
• Handle all customers’ complaints and ensure systems are reviewed to prevent recurrence.
• Establish marketing programs to ensure workshop is constantly operating at full capacity.
• Ensure customer database on Automate is cleansed and maintained.
• Break down estimates into labor and parts before the job is started so that repairs technician is aware of time allowances.
• Quality-check completed jobs.
• Keep abreast of new equipment and tools available and recommend purchases.
• Ensure that the work areas and customer waiting area are kept clean.
• Account for all documents; ensure that none are missing.
• Control the performance of the department using these tools daily Operating Control, efficiency and productivity control, comeback report, warranty reports, telephone surveys, and monthly forecasts.
• Maintain reporting systems required by general management and the factory.
• Monitor repair order trends, such as number of repair orders completed, number of items per repair order, dinar sales per repair order, dinar sales per service advisor, work-in-progress, outstanding warranty.
• Ensure that customers’ service files are up-to-date and readily available for reference.
• Monitor the location and care of shop tools.
• Collect accounts receivable for service work.
• Follow up on parts department orders to ensure parts availability

Work Experiences:

• Technical skills, knowledge and experience of the retail motor industry.
• Ability to control clerical work, administration, organization, system and financial matters.
• Leadership attributes.
• Up – to date knowledge of vehicles legislation, consumer legislation and trade practices.
• Technical and engineering qualification.
• Skills, experience and knowledge of modern business methods and financial control.
• (Preferred) College route membership of The institute Of The Motor Industry.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://jobs.qureos.com/jobs/5009070-service-manager?ittk=KAZ6VABUVE


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