Service Execution Manager, SPX FLOW, Inc., Dubai, UAE

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Service Execution Manager

Location: Dubai, United Arab Emirates

 

About SPX FLOW

 

SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems. The Company offers 20 brands of pumps, valves, mixes, air dryers, hydraulic tools, homogenizers, separators, and heat exchangers, filtration solutions as well as aftermarket parts and services.

 

We serve food and beverage, health, and industrial manufacturers, bringing together trusted brands and technologies to meet new consumer expectations and anticipate industry trends. Many of your household goods & favorite snacks may have been created with the help of SPX FLOW solutions.

 

SPX FLOW has been established for over 100 years! Headquartered in North Carolina, we have operations in more than 25 countries and a broad global customer base. Our 5000 employees worldwide innovate to design, deliver and service high-value solutions for our customers.

 

About the Role

 

Reporting to the Head of Service Operations, the Service Execution Manager is responsible for the resource management and for execution capabilities of his/her assigned resources. This managerial role is an essential member of the Service Execution team and has a positive impact on the regional results and on the overall success of the business. This role provides responsibility over the service execution resources including people management, training, capability, development, tools and materials. The Service Execution Manager will follow the processes and behaviors to ensure service orders/commitments are completed safely, timely, within budget and focused on customer satisfaction and in accordance with the culture of customer centricity, execution excellence and team collaboration.

 About Your Responsibilities

     Drive a culture of Service Excellence, which results in a first-class customer experience and positive customer satisfaction scores.
    Ensures the technicians are equipped with tools and service materials to successfully complete the assigned service orders.
    Build the resource schedule to complete the open service orders on a timely manner while ensuring a good billable and utilization for the team.
    Build the teams capability/capacity and develops the technicians to meet market requirements.
    Partner with the other Solutions Delivery functions for resolutions, risks management and technology. For example: Installation & Commissioning, automation, engineering, etc.
    Lead alongside Warranty Service Manager for quality issues. Monitoring open warranties/claims up to their closure
    Accountable for the assigned service orders in terms of: Execution capabilities, Service reporting, Ensuring the execution team has the needed tools, Invoicing and cost control, etc.
    Professionally engages with the customer and ensures customer needs are clearly communicated back to SPX Flow.
    Performs audits of the team and their work ethic.
    Compliance of all relevant SPX Flow policies and procedures, including business ethics, data protection and health & safety.

 

What You Need

     Technical bachelor’s degree, or equivalent, in a service-related field is required.
    5-10 years relevant leadership experience in a service environment.
    Computer efficient (Word, Excel, Outlook).
    Alignment to the strategic goals of the corporation to function within the business structure.
    Strong analytical skills – able to assist in identifying and providing solutions to customer issues or service execution problems.
    Attention to detail, flexibility, and ability to collaborate with others through appropriate influencing and negotiation skills
    Ability to work in a fast-paced environment.
    Broad organizational business acumen.
    Ability to handle complexity, multiple demands with a sense of urgency, drive and energy.
    Leadership skills: visionary, drive ideas from others, bring people together, strong collaboration and communication.

 About Your Benefits

     Performance & recognition programs.
    Bonus structures (depending on company and personal performance).
    Family friendly policies.
    Genuine progression and development opportunities with a global organization.
    Healthy minds and healthy lives resources.
    Additional benefits according to SPX schemes in country of your residence.
 

Next steps?

 

Does it sound like your next job? Be our solution in the making and apply now!


If you have any questions, please feel free to contact our Recruitment Team. Contact person details: piotr.frydel@spxflow.com

DETAILS TO REGISTER FOR THIS JOB:
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