Operations Team Leader, Tafaseel, Al Ain/Abu Dhabi, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...
Responsibilities:

    Be in charge of running and managing the call Center daily.
    Set targets for all other call Center agents to meet up with.
    Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to.
    Understand all organization’s products, services, procedures and guidelines and communicate same to all team members.
    Monitor all calls to ensure that due procedures and quality standards are strictly adhered to.
    Facilitate and organize training session for all agents and participate in recruitment of new call center agents.
    Conduct regular review of all call Center agent’s performance and organize training sessions for under performers.
    Submit regular reports to management and seek new ideas and strategies to improve performance at the center.
    Keep up with trends and happenings in the industry and ensuring adherence to industry standards.
    Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times.
    Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.


Qualifications:

    High school diploma or equivalent.
    2-3 years of experience in a call Center environment.
    Strong leadership and coaching skills.
    Excellent communication and problem-solving abilities.
    Ability to work under pressure and manage multiple tasks

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://tafaseel.freshteam.com/jobs/Cv4ESuVGH-2M/operations-team-leader


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