Junior Programme Assistant, Fitch Group, Dubai, UAE

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Fitch Learning Programme Management team is currently seeking a Junior Programme Manager based out of our Dubai, UAE office.

Programme Management team is here to oversee the project management, event planning and logistics of our tailored learning programmes for your designated portfolio of clients. Working closely with the Learning Consultants and our Clients, candidate will manage the delivery of these programmes, from inception to delivery, ensuring that the highest quality of service is always delivered. This role specifically focuses on classroom and online tailored learning.

What We Offer:

    Innovative and enthusiastic for teaching and providing client services
    Source of the intellectual, as well as the practical answers that our clients need to succeed in a global marketplace
    Stimulating place to work and progress your career


We'll Count on You To:

Candidate will be expected to project manage all aspects of the execution of the assigned programmes, taking accountability for client satisfaction. Candidate will also be responsible for the following:

    Work with Project Managers to ensure seamless transition of projects to business as usual operations
    Work with the project team including Project Coordinators to ensure project objectives are met
    Oversee end-to-end execution of workshops including training schedules, travel, vendors, classroom set-up, delegate communication, coordination with client teams etc.
    Provide guidance to the project team on material management, including liaising with authors & stakeholders, publishing of material, quality control etc.
    Work with Programme Managers to ensure seamless transition of Academy's.
    Project management all aspects of the execution of the assigned programmes (Course or Academy).
    Manage pre-programme activities such as raising tickets (Portals, VILT, Content...etc.), Allocation Sheet, introduction correspondences, logistics and assessments.
    Manage post-programme activities such as compiling feedback, invoicing, production of scorecards, budget reports and document lessons learnt
    Dashboard reporting across the various programmes to share with the client and internal stakeholders
    Manage high-volumes of queries from clients, delegates and stakeholders
    Proactively monitor risks & issues before they arise and escalate as per the project governance
    Ensure all project metrics are satisfied, and all critical events have taken place
    Maintain good relationships with project stakeholders including clients, project sponsors, instructors, plan-ning and other internal teams


What You Need to Have:

    1 to 3 years' experience in managing projects, programmes, workshops or events
    Good understanding on portals like Zendesk, Docebo and VLT
    Proactive in seeking guidance where appropriate
    Capable of working and coaching team members to complete tasks to a high standard
    Quick to act, thinking ahead, mitigating potential issues before they may happen
    Excellent communication skills; verbal and written
    Exceptional attention to detail, time management and prioritisation skills
    Ability to model data product reports in Excel, and analyze the data produced
    Strong IT skills including fluency in Excel, Word and PowerPoint
    Experience within Learning and Development and Project Management is desirable


What Would Make You Stand Out:

    Exceptional time management and prioritisation skills
    Attention to detail
    Quick to act and responsiveness
    Ability to think ahead and foresee potential issues before they may happen
    360º vision - look beyond the initial tasks and at all aspects of the project
    High Awareness of client profile and culture
    Good communication skills - spoken and written
    Inspires trust and confidence in others

Why Fitch?

At Fitch Group, the combined power of our global perspectives is what differentiates us. Our global network of colleagues comes together to accomplish things greater than they ever could alone.

Every team member is essential to our business and each perspective is critical to our success. We embrace a diverse culture that encourages a free exchange of ideas, guaranteeing your voice will be heard and your work will have an impact, regardless of seniority.

We are building incredible things at Fitch and we invite you to join us on our journey.

Fitch Learning is a leader in financial services training. With unrivaled breadth and depth of training, the company delivers learning solutions for apprentices and graduates, to those with 10+ years' experience in Financial Services. Our learning solutions encompass expert faculty, e-learning, coaching and blended candidate assessments, improving individual contribution and collective business performance.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://www.efinancialcareers.ie/jobs-United_Arab_Emirates-Dubai-Junior_Programme_Assistant_Dubai.id21842792?utm_campaign=JS_IE_ALLJOBS&utm_source=EMEA_IE_ENG&utm_medium=AG_INDEED


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