Head of Middle East, Aviation Programs, Viasat, Dubai, UAE

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 Job Description
About us

One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do

We’re looking for passionate, innovative professionals to join our team and connect the world to more. You’ll work in a collaborative and inclusive environment that values diverse perspectives and continuous learning and provides industry-leading benefits with unmatched opportunities for career growth. Our team is fearless in pursuit of new ideas and uncompromising in our quest to become the world’s first truly global Internet Service Provider. Interested in joining our mission? Take a look at career opportunities at Viasat today.

The day-to-day

    Partnering across Viasat teams and organization to ensure a smooth-running business
    Develop and deliver on key strategic and revenue growth objectives in collaboration with leadership, targeting both short- and long-term goals
    Responsible for creating the five-year Strategy Plan and annual Operations Plan
    Regional P&L responsibility with commercial/financial accountability, with monthly reporting to Segment President
    Coordination and implementation of P&L process across the business (in conjunction with finance and other business areas)
    Strategic growth of the current airline portfolio and collaborating with Business Development for additional airline growth within the region
    Responsible for internal reporting for regional growth of aircraft in service as well as average revenue per aircraft
    Build and grow relationship across multiple airline functional areas to establish position as a trusted advisor to the customer
    Serve as escalation tier for the airline, participate and prepare for Executive Review Meetings/Quarter Business Reviews with airline within the region
    Provide contract execution oversight in conjunction with regional CSM lead
    Manager a team of CSMs (Customer Success Managers) who serve as the main focal point for customer needs and requirements for all aspects of the Viasat system and service to deliver and grow the accounts
    Manage a globally dispersed, cross-functional, matrix organization of engineers, developers, operations, logistics and field support as part of the customer program
    Be a problem solver that leads by finding solutions and de-escalating issues internally and externally


What you'll need

    Strong experience of Customer facing Account Management / Customer Success Management experience in a technology-oriented organization
    Previous airline, IFEC supplier or OEM experience
    Salesforce experience
    Ability to live in and/or frequently travel to the Middle East, and work remotely
    Software and hardware development oversight experience
    Business development experience
    Strong negotiating and influencing skills
    Excellent interpersonal skills and ability to communicate effectively with both technical and nontechnical internal and external stakeholders
    Strong program management and organizational skills with the ability to work on and track multiple projects simultaneously
    Demonstrated ability to think creatively and strategically when implementing products and solving problems
    Proficient in productivity applications such as Excel and Project


What will help you on the job

    Previous airline, IFEC supplier or OEM experience
    Business development experience
    Software and hardware development oversight experience
    Strong negotiating and influencing skills
    Salesforce experience


EEO statement

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

 

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https://careers.viasat.com/jobs/3481/job?utm_source=indeed_integration&iis=Job%20Board&iisn=Indeed&indeed-apply-token=73a2d2b2a8d6d5c0a62696875eaebd669103652d3f0c2cd5445d3e66b1592b0f


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