Customer Support Executive, Bayut & Dubizzle, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...
Description

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.

As a Customer Support Executive, you will be responsible for  managing customer queries and complaints and providing product support and information to the clients. You will also process contracts and legal documents, making modifications on the client packages/order and escalate complaints across a number of communication channels.

In this role, you will:

    Communicating with clients through various channels providing product and service information and resolving product and service problems.
    Resolve product or service problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
    Processing contracts and legal documents.
    Keeping record of customer interactions, transactions, comments and complaints.
    Ensure customer satisfaction and provide professional customer support.

Requirements

    A minimum of secondary education
    Preferably Undergraduate in business
    At least 1-2 years of experience in a Customer Support role
    Knowledge of ticketing systems and Customer support practices
    Excellent verbal and written communication skills
    Strong organization skills
    Problem-solving and multi-tasking skills
    Patient
    Flexible
    Enthusiastic
    Empathy/Compassion

Benefits

    A fast paced, high performing team.
    Multicultural environment with over 50 different nationalities
    Competitive Tax-free Salary
    Comprehensive Health insurance
    Annual Air Ticket Allowance
    Employee discounts at multiple vendors across the emirates
    Rewards & Recognitions
    Learning & Development

Bayut & dubizzle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

DETAILS TO REGISTER FOR THIS JOB:
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https://apply.workable.com/bayutdubizzle/j/5089C96B19/


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