Commercial Engagement Coordinator, Dnata, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...
Job Purpose

Support dnata Commercial & Business Development department by engaging B2B customers and internal/external stakeholders through comprehensive communication campaigns under the direction of the Manager Commercial and with the support of Group Corporate Communication, Marketing & Brand.


Job Outline:

    Plan

- Design, plan and implement communication campaigns mapped to the different customer segments and stakeholders.
- Personalise customer engagement through campaigns management.

    Deploy

- Manage outbound communication by sourcing contents in cooperation with internal and external stakeholders.
- Draft and deliver critical business communication through different channels in line with Corporate Communication strategy.

    Lead

- Develop any required marketing support as per the department strategy and in cooperation with Corporate Communication department to continuously promote our product offering demonstrating dnata as a leader in the industry.
- Apply standards and requirements as per the brand guidelines.

    Execute

- Support internally the NPS/Customer survey communication to drive high responses and customers advocacy.
- Manage customers engagement and invitation to corporate events, support on site as required.
- Track expenditure associated with activities, ensuring costs are within budget and escalating any variances as appropriate.
- Update and maintain Salesforce CRM with all relevant information pertaining to campaign management.
- Support the department with responses to tenders as and when required.


Qualifications & Experience

Airport Operations.

Other :
Qualifications and skills: - Degree or Honours (12+3 or equivalent)

Proficiency in English, written and oral

Excellent verbal and written communication abilities

Strong organisational and multi tasking skills

Proficient in MS Office and CRM/project management software

Customer-oriented approach

Experience: - Experience in a communication/marketing role, ideally in a global organisation

Digital campaign management for B2B


Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

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https://www.emiratesgroupcareers.com/search-and-apply/450464


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