Transportation Agent, Miral Destinations LLC, Abu Dhabi, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...
Job Description

    Welcome Guests in a friendly and professional manner
    Engage each Guests as a unique individual and listen attentively to their requests
    Ensure Guests know where to go to buy or collect tickets
    Escort Guests to Yas Island facilities and provide explanation/ relevant information of the services included
    Welcome groups and direct them accordingly
    Conduct Guest surveys using IPAD ensuring that all questionnaires provided are completed and submitted
    Maintain knowledge and awareness with ongoing promotions
    Provide pricing, promotion, Yas Island facilities information and suggestions to Guests, keeping them well informed and enhance/maximize their Yas Island experience
    Consistently upsell/ cross sell/ promote products, activities and services to generate additional revenue
    Proactively anticipate, listen to Guests’ needs, concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s Handling Guest Complaint policy
    Efficiently manage buses cleanliness
    Manage Lost & Found according to company’s Lost & Found policy
    Maintain awareness and ability to act or respond in any emergency situation while ensuring Guests safety
    Manage and maintain cleanliness of Yas Express buses
    Practice safe working habits at all times
    Assist other departments in general, as required
    Perform any reasonable additional tasks as assigned by the Management
    Performs Yas Express related tasks such as, but not limited to the following:
    Cleaning of the Yas Express signage around Yas Island/Abu Dhabi
    Completes daily checklist of the Yas Express shuttle services including grooming checklist of the Yas Express drivers
    Assists in performing regular spot checks of the staff busses
    Participates in daily operations alongside their Colleagues, setting a positive example

Essential:

    High School Diploma or equivalent
    At least 1 year operational experience in Customer Service setting/ hospitality industry
    Customer Relations/ Guest Services skills
    Excellent interpersonal skills
    Good command of English language (spoken/ written)
    Basic computer skills
    Analytical/ Problem Solving skills
    Ability to work under pressure
    Ability and genuine willingness to entertain/ engage Guests

Desirable:

    1 to 2 years work experience related to Guest Services/ Customer Relations
    Previous experience in a similar or related role at a hotel/ hospitality, theme park industry
    Intermediate or better English proficiency (read, write, speak)
    Basic spoken Arabic proficiency or additional international language (Russian/ Chinese) proficiency
    Ability to entertain, engage Guests
    Computer skills

DETAILS TO REGISTER FOR THIS JOB:
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