Team Leader - Telecom, Sharaf DG, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...
Job Description

    Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
    Provide detailed information about plan features, benefits, and pricing to potential clients.
    Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
    Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
    Meet quality Key Performance Indicators (KPIs) related to customer service, such as response time, resolution time, and customer satisfaction scores.
    Collaborate with audit teams during Internal & external audits, ensuring compliance with industry regulations.
    Handling of Telecommunications Regulatory Authority (TRA) audits, ensuring compliance with relevant regulations.
    Contribute to internal mystery shopping initiatives to assess the quality of customer interactions.
    Achievement of individual sales and productivity targets
    Providing Solutions to Customers Queries/Requirements
    Thorough knowledge of products in his department
    Oversee day-to-day operation
    Create a healthy and motivating work environment and atmosphere
    Listen to team members’ feedback and resolve any issues or conflicts
    Motivating the team to achieve organizational goals.
    Delegating tasks to team members.



Requirements
Experience (Yrs& Field) : 3 - 5 years of experience in similar role
Educational Qualification : Graduation or Diploma or an equivalent qualification

Below 35 years.
Immediate Joining on or before 20th September 24.
Salary - 4850/- AED(Gross + allowance) + Incentives

Skills & Abilities:
Customer Focus, Result Orientation, Teamwork, Communication. Arabic knowledge is an advantage. Good PC skills, especially MS Excel, Confidence and skillful negotiating skills.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://sharafdg.zohorecruit.com/jobs/Careers/675250000021278151/Team-Leader---Telecom?source=CareerSite


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