Support Professional, Milestone, Dubai, UAE

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Job Description

Our Scandinavian culture is based on our dedication to put people first. It's how we grow our culture, our business, and our community. Investing in people is how we do it.

You will be part of

Milestone Technical Support Dubai is part of an international support team dedicated to providing excellent Customer / Partner satisfaction. We operate on a global scale, in a fast-paced dynamic environment, united by one common passion – to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow both personally and professionally.

What you will do in a typical day at Milestone

Technical Support is typically the first point of contact for Milestone Partners, and therefore plays a key role in helping Milestone achieve its mission of providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and must demonstrate an excellent customer-facing skillset.

You will support the Global Technical Support Team, by delivering reliable technical support and training services to Milestone Business Partners and empowering the Milestone community by growing their expertise in implementing and maintaining Milestone solutions.

Customer - Partner Experience

    Make every customer interaction a satisfying experience through a professional, outgoing, and personable attitude
    Resolve customer requests, questions and complaints effectively, frequently requiring analysis of situations to determine best use of online or technical support resources
    Serve as liaison between the customer and the Technical Support team and if appropriate, escalating cases up the support chain in a timely and effective manner
    Ensures that all relevant communication, documents, and files related to the case are accurately recorded in the support system
    Provide timely & accurate status updates to customers and relevant internal stakeholders
    Continuous effort to acquire and maintain good knowledge of Milestone’s products as well as Support procedures, practices, and policies

Professional Qualifications  

    Degree in Computer Science, Electronic Engineering, or equivalent experience
    At least 2-3 years work experience providing technical support for external clients
    Experience providing multichannel support, confident in providing support on the phone, and in public forums
    Experience with PC hardware and software installation, configuration, and troubleshooting
    1-2 Years of experience with Video Management Systems or Security industry preferred
    Knowledge of Microsoft AD user/group authentication
    Experience with Microsoft SQL Server, writing queries to fetch the data, including making backups and monitoring general database health.
    Knowledge on data storage technologies including RAID, NAS, SAN, iSCSI, Fibre Channel
    Good technical understanding and practical experience with Microsoft Windows Server operating systems
    Knowledge on Networking Principles i.e., Switching, Routing, LAN, WAN etc.
    Excellent communication skills and fluency in English both written and verbal. Arabic is a plus.

 Personal Skills

    Ability to take on increasingly challenging assignments with a 'can do' attitude and expects a positive outcome  
    Is confident of own capabilities and believes that persistence and hard work yield results  
    Has good analytical problem-solving capabilities  
    Is open-minded & shares information with others  
    Gives and receives constructive feedback to strive for continuous self-improvement  
    Can handle conflicts in a constructive manner and can recover from dissatisfied-customer situations
    Self-motivated to continue to progress to the next levels of technical support  
    Ability to work in a team environment as well as individually
    Keywords: multi-task oriented, calm, polite, clear, articulate, positive, friendly

Milestone Supports Your Wellbeing and Growth

    25 days of paid vacation
    Flexible working hours
    Parking spot in the office
    Fitness Allowance
    Medical Insurance
    Learning and training plan

Want to hear more?

If you want to take on this exciting challenge and to become part of our fast-growing technology company, please apply through our website by clicking the "Apply" button.

You will experience an inclusive and unbiased recruitment process where all employment decisions are based on qualifications rather than race, color, ethnicity, gender identity, age, sexual orientation, and religion. We advise you not to attach a cover letter to your application but instead, we encourage you to write a few lines about why you are applying for the position in your resume/CV. Additionally we recommend you not to add a photo in your resume/CV.

If you have any questions about the position, please contact Ashwin Ravikumar, Senior Technical Account Manager, on +971 45592710.
About Us
At Milestone, your work goes beyond what the human eye can see. With our unique video technology software, you help people make wiser and more responsible decisions – in and beyond security. Whether you advance our software, inspire to new integrations, or elevate our customers, you are part of a growth company recognized by the industry. We have a unique people-first approach to everything we do, and it’s not just empty words. Being part of a fun, friendly, and flexible environment you’ll find, that working here almost feels like a home away from home. If you are curious to know more about who we are, we suggest you visit http://milestonesys.com/career 

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