Service Hub Agent, Paramount Hotel, UAE

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Job Description

JJob Description:

 

We all imagine that our lives are movies, constantly surprising us in every way. Well, at least the creative souls do.

 

Are you one of those creative minds? A character, a storyteller?

Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?

 

Join the audition as a Service Hub Agent and start scripting your own story at Paramount Hotel Dubai.

 

Roles and Responsibilities:

    Very comprehensive knowledge of the Hotel, including all departments, services, outlets and Dubai
    Knows all the operation hours of all outlets and facilities as well as the extension number of all department outlets, executives and facilities
    Always have a smile, with a helpful and friendly attitude towards colleagues and guests alike
    To ensure a very polite, accurate and efficient telephone service to all callers
    To handle all internal and external calls into and out of the hotel in a courteous and efficient manner
    To ensure full awareness of all activities within the hotel in order to provide accurate information to all internal and external guests
    To ensure that all wake-up calls are in order and completely punctually as per the Paramount Hotel standards
    To ensure that all VIP’s in-house are listed on the VIP board and the board with all major information is updated on daily basis or whenever necessary during the day
    To maintain updated internal and employee telephone directory
    Maintains a logbook on each shift for any information on guest comments.
    To be aware of all fire prevention and safety regulations and procedures at all times.
    To report all emergency calls immediately to the management

 Essential:

    Post-secondary diploma or equivalent
    At least 1-2 years’ experience in a Switchboard or Communication Center position
    Good level of English and Arabic


Desirable:

    Clear, calm, friendly and courteous voice to attend all calls
    2 years’ experience in a Switchboard of a five star hotel in the Middle East
    Operational knowledge of the Front Stage operation and Organization
    Very well versed in Microsoft Office and related applications
    Preferably 1 additional language (Arabic, Russian, Chinese, French, Spanish, German)

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://ejwe.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/26981/?utm_medium=jobboard&utm_source=linkedin


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