Regional IFM Lead - Middle East & Africa, CBRE Excellerate, Dubai, UAE

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Job Purpose:

Leader responsible for providing management oversight across multi-faceted property management operations and services, capable of strategic planning and day-to-day administration of policies, procedures and programs across multiple locations within the sub region.

Position interacts directly with Client’s group on a daily basis on established and new requirements and is responsible to address outstanding issues and escalations

Leading a sub-regional team that ensures all property management services are delivered in line with contractual commitments with a particular focus on a fully serviced regional facilities management team, working alongside the critical engineering support team, delivering customer satisfaction, financial control, continuous improvement and the active promotion of a safe and sustainable environment

Essential Duties and Key Responsibilities:

    Own CBRE Excellerate and Clients strategic aligned direction for the client locations
    Manages all aspects of CBRE Excellerate’s contractual agreement, develops and manages personnel in the delivery of these services within the established service level agreements.
    Collaborates and matrix manages local and cross-regional teams including: Finance, Engineering, Procurement & Sourcing, Property Operations, Transactions and Project Management to assure that work flows optimally through the organization and meets client needs and contractual requirements.
    Financial accountability & Financial control – actively contribution to the budgetary preparation cycle, effective ownership, management and reporting on a monthly, quarterly and annual basis
    Full Accountability for the Integrated Facility Management (IFM) Service Delivery across the sub region inclusive of all engineering support both directly with CBRE Excellerate engineers and selective specialist supplier partners
    Direct management and leadership across the sub region of the IFM teams both CBRE Excellerate directly employed staff and supplier partner teams
    Manage IFM & Engineering standards and associated delivery through KPIs/SLAs measures
    Manage client expectations through documented monthly performance reviews
    Manage supplier partnerships to both enhance and maintain service delivery
    Be the trusted advisor to the client on all property management matters
    Ensure all MSA contractual measures are met
    Ensure small projects are managed within the client’s portfolio and delivered on time and within budget
    Demonstrate a sound understanding of local country current legislation, environmental and quality related issues, including sustainability
    Ensure compliance with all local country legislative requirements in accordance with both the clients and CBRE Excellerate Environmental Health & Safety policy
    Integrate with and meet the objectives and performance of the Account Business Plan
    Develop talent and adopt career management techniques for strong performers
    Deploy resource strategies to maximise skill base across the account
    Adopt a one-team approach through coaching, training and continuous professional development
    Ensure, manage and train the appropriate relationships with suppliers and business partners
    Development of ongoing property management business opportunities
    Review performance metrics; tracking, analysing reporting performance in terms of quality safety, cost, customer satisfaction and taking corrective action, with the operations team, where necessary.
    Where contracts are principal to CBRE Excellerate ensure compliance to Vendor Performance Management.


Essential Skills:

    A competent operational manager who demonstrates professionalism, leadership and excellent knowledge of a multi-service business and operations, ideally gained in multi-site regional operations.
    Effective leader, capable of both team and individual motivation whilst contributing to the wider CBRE Excellerate team and business
    General operational management skill set, knowledge of both management and physical property management delivery capable of evaluating risk quickly and providing decisive direction to resolve situations and problems
    Strong knowledge of Contract and Service line performance measurement procedures
    Self-motivation and working under pressure to balance conflicting deadlines is essential
    Strong interpersonal skills and proven relationship management abilities
    Results oriented – ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges
    Customer focused – develop strong customer relationships by listening to and satisfying customer needs
    Drives accountability – ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals
    Develop and ensure high performing team. Maximize performance through quality staffing, performance management, coaching, development and succession planning.
    Recruits, hires, and retains management and service delivery staff.
    Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports.

Qualifications / Experience:

    Degree or qualifications at further education level essential
    At least 7 years of progressive experience in business and property management with a proven track record in business growth and development for a large and complex client
    Some knowledge of engineering electrical and mechanical disciplines both within Critical and non-critical environments but degree in Engineering not essential.
    Solid experience in customer relationship management and with dealing with supplier partners/contractors
    Membership of an IFM related professional body i.e. RICS/BIFM, CIBSE, IEE.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://cbreexcellerate.simplify.hr/vacancy/qfcxky?utm_source=Indeed&utm_medium=Organic&utm_campaign=organic_feed


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