Lead Administrator, Wipro Limited, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...

Role Purpose

The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations

Do

    Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup)
        Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution
        Conduct technology capacity planning by reviewing the current and future requirements
        Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable
        Strategize & implement disaster recovery plans and create and implement backup and recovery plans
    Manage the day-to-day operations of the tower
        Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues.
        Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower
        Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges
        Develop shift roster for the team to ensure no disruption in the tower
        Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc.
        Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps
        Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness

 

    Team Management
        Resourcing
            Forecast talent requirements as per the current and future business needs
            Hire adequate and right resources for the team

    Train direct reportees to make right recruitment and selection decisions

    Talent Management
        Ensure 100% compliance to Wipro’s standards of adequate onboarding and training for team members to enhance capability & effectiveness
        Build an internal talent pool of HiPos and ensure their career progression within the organization

    Promote diversity in leadership positions

    Performance Management
        Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports.
        Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
    Employee Satisfaction and Engagement
        Lead and drive engagement initiatives for the team
        Track team satisfaction scores and identify initiatives to build engagement within the team

    Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team

    Exercise employee recognition and appreciation

 

Stakeholder Interaction

 

Stakeholder Type
    

Stakeholder Identification
    

Purpose of Interaction

Internal
    

Technology Solutions Group, BU Teams, Different Infrastructure teams
    

Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc.  

IRMC, QA
    

Guidance on risk mitigation and quality standards

External
    

Clients
    

Understanding requirements, planning and status updates, maintenance and back up, issue resolution etc.  

Vendors/ Manufacturers
    

Development and deployment of platforms, applications, databases etc.

 

 

Display

 

Lists the competencies required to perform this role effectively:

    Functional Competencies/ Skill
        Technical Knowledge - Knowledge of own tower (platform, application, database etc) - Expert
        Domain Knowledge - Understanding of IT industry and its trends - Competent to Expert

 

Competency Levels

Foundation
    

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent
    

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert
    

Applies the competency in all situations and is serves as a guide to others as well.

Master
    

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.

 

    Behavioral Competencies
        Managing Complexity
        Client centricity
        Execution Excellence
        Passion for Results
        Team Management
        Stakeholder Management

 

Deliver

 

No.
    

Performance Parameter
    

Measure

1.
    

Operations of the tower
    

SLA adherence

Knowledge management

CSAT/ Customer Experience

Identification of risk issues and mitigation plans

Knowledge management

2.
    

New projects
    

Timely delivery

Avoid unauthorised changes

No formal escalations

 
Datacenter - Wintel Stack



DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://careers.wipro.com/careers-home/jobs/3097791?utm_source=Indeed&utm_medium=organic&utm_campaign=Indeed


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