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Overview
Reporting to the manager, Patient experience, the Guest Ambassador performs all duties related to the preregistration, registration, scheduling, patient identification, cash collections and insurance eligibility. This role provides “front-door” customer service to patients when they present physically to the service areas as well as over the phone. Guest Ambassador communicate directly with patients and families, physicians, nurses, and are responsible for ensuring the hospital maintains compliance where applicable with the Department of Health (DOH), Dubai Health Authority (DHA), and Joint Commission International (JCI) standards. Ensures adherence to all customer satisfaction indicators to ensure service excellence and ultimately increase in Mubadala Health’s Likelihood to Recommend and Net Promoters Score.
Responsibilities
Greets and welcomes patients
Performs positive identification of patients upon arrival
Prints and places wristbands on patients when applicable
Obtains insurance card and demographic information and inputs information into Electronic Medical Records (EMR)
Secure all signatures necessary for treatments e.g., General Consent forms
Provides a copy of the Patient and Family Rights and Responsibilities to patients when a General Consent needs to be signed.
Performs accurate registration using thorough interview technique to ensure that information is 100% complete and accurate.
Performs insurance eligibility and verification
Validates scheduled procedures and patient’s out of pocket responsibility
Validates Emirates ID and performs patient identification
Identifies and routes unauthorized procedures to Insurance officer
Ensures that all compliance requirements have been met, and the registration is properly created and/or updated to enhance the claims submission process
Exercises top-notch desirable customer service demeanor and professionalism in all communication, duties
Qualifications
High School Diploma
Two years of similar experience
Bachelor’s degree can substitute for 2 years of experience
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https://careers-m42.icims.com/jobs/2604/guest-ambassador-%28dubai%29/job?mobile=false&width=1280&height=500&bga=true&needsRedirect=false&jan1offset=330&jun1offset=330NOTE: ATS-friendly CV is COMPULSORY!
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