Customer Support Officer - Arabic Speaker, FxPro, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...
Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Monaco, Nassau, and Dubai. FxPro boasts a diverse workforce of over 400 employees representing 22 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.

As a Customer Support Officer, you will assist the clients of FxPro. The Customer Support Officer responsibilities include but are not limited to providing support to customers through various ways, answering customers’ questions and resolving problems. The successful candidate must be able to work in morning and evening shifts 24/5.


Responsibilities

Deliver service and support to clients through live chat, email and phone, providing support by identifying problems and offering solutions – as needed

Contact clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional/alternative documents to verify their profile

Contact clients with defined time frames who are trying but failing to fund their accounts via one of our offered methods

Support clients with completing the process and offer/suggest alternatives

Maintain relationships with higher value clients as needed to ensure the smooth continuation of business

Collect feedback from clients with relation to products, services and payment methods and pass on a detailed email to management to review and implement as necessary

Ensure client records are kept up to date and all communication and guidance provided to clients is recorded

Contact clients for any pending matters related to their accounts

Attend to other tasks that the head of the department deems necessary

Handle the tickets in the live chats in the designated languages


Requirements

    University Degree or relevant working experience
    2-3 years of experience in a similar role
    Computer literacy with good command of Google apps
    Ability to work under pressure, face constant challenges, adapt to changes
    Keep pro-active position in running a business
    Fluency in English and Arabic
    Knowledge of trading platforms (MT4, MT5, or cTrader) will be considered an advantage
    Ability to work in morning and morning and evening shifts 24/5


Our Benefits

    Competitive compensation package
    24 days off and 15 sick leaves annually

    Corporate insurance plan
    Snacks and beverages
    Birthday certificate
    Visa/work permit support

DETAILS TO REGISTER FOR THIS JOB:
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https://fxpro.bamboohr.com/careers/382


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