Customer Services Manager, Aggreko, Jeddah, KSA

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

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We're the global leader in providing energy solutions that help businesses grow and communities thrive.

We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We’re looking for Customer Services Manager in Aggreko will be responsible for managing and leading the customer center teams in the delivery of an excellent customer experience.  Responsible for key customer touchpoints throughout the rental after the order is placed. The primary goal is the efficient running of the customer center, to increase customer satisfaction, loyalty and retention, exceeding customer expectations. Aligned with the Inside Sales Manager and the Operations Planning Manager this role will work collaboratively to ensure a seamless, cohesive and consistent customer experience.

             

Why Aggreko?

    Position will be based in Jeddah , KSA

    Competitive compensation package

    Industry-leading benefit plans including medical insurance

    Continuous training and development with career growth opportunities

    Safety-focused culture

What you’ll do:

    Direct daily operations of the customer center in the delivery an exceptional customer experience, through meeting & exceeding the defined customer experience standards and touchpoint outcomes

    Ensure the necessary resources, processes and systems are utilized effectively to deliver operational efficiency and a seamless customer experience

    Handles complex and escalated customer complaints/issues.  Review & track customer complaint resolution.  Provide analysis, trends and corrective action to improve customer experience.

    Apply best practice and develop continuously improve plans based upon employee and customer insight.

    Responsible for the recruitment, induction, ongoing development and coaching of staff across the customer centre. Handle complex and escalated customer service issues. Provide analysis, and drive improvements to address customer complaints

    Liaises with sales and operations to ensure a high level of customer service and seamless customer experience

    Management of all contract, invoicing related activities ensuring process compliance

    Drives improvements to deliver world class customer service and best-in-class process efficiency

    Management of department budget

    Ensures alignment across the function

    Ensures quality of decisions and actions

    Drives policy definition and adherence

    Directs leaders in personnel and activity management

    Serves as functional information conduit to Head through reporting and liaison

    Manages peer relationships across functions in the provision of a seamless, cohesive and consistent customer experience

    Drives culture consistency

    Ensures optimal team performance and capability

You’ll have the following skills and experience:

    Minimum of 7 years of Customer Service experience, with at least 5 years of previous supervisory experience

    PC literary in a Microsoft environment and ERP system

    Demonstrated leadership success in a complex, nation-wide organization

    Customer focused with a strong sense of urgency for creative solutions

    Demonstrated managerial courage in a fast-paced, evolving environment

    Excellent inter-personal skills with the ability to communicate across all levels of the organization, including, strong written, oral, facilitation, and presentation skills

    Collaborative style with decisive, results-oriented approach

    Ability to self-direct and self-manage

    Willingness to learn all aspects of the business

    Ability to coach, train, mentor, and develop staff and direct reports

    Strong financial reporting abilities, including: analysis, forecasting, budgeting, collections, contracts and invoicing

    Previous experience with Change Management, including ability to least and navigate change within the organization

Find out more and apply now.

Bring your energy. Grow your career.

#LI-MK1

About Aggreko

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

 

Equal Opportunity Employer, including disability and veterans.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://aggreko.wd3.myworkdayjobs.com/en-US/Aggreko_Careers_1/job/Jeddah/Customer-Services-Manager_JR13545-1?gns=Indeed


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