Customer Service Representative - Channel Partner, Bio-Rad, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...



In this role, you will be responsible for activities and processes that help the sales organization achieve business objectives within an experienced commercial framework. You will be responsible for supporting clients mainly in the Middle East region and make sure their order processed with accuracy and provide excellent customer care in their queries.

   

How You’ll Make an Impact:

 

    Ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting
    Deal with customer calls and complaints effectively and professionally as per the service level agreement
    Ensure case and call logging to a high-quality standard with regular updates on cases until successful conclusion
    Work collaboratively with Sales, Finance and other relevant internal stakeholders

 

What You Bring: 

 

    Excellent communication skills in English (French and/or Arabic is a plus)
    Strong customer services experience within a fast paced, corporate environment
    Experience in a customer facing role, including order processing
    Good MS Office skills
    Knowledge of SFDC and SAP desired
    Accurate and fast data entry skills
    Excellent telephone manner
    Excellent organization and problem solving skills
    Excellent communication skills with cross-cultural and high-demand stakeholders

Benefits: Bio-Rad's biggest asset is its people, and the reason why our Total Rewards delivers programs that provide value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Our robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee’s work and life cycle. We’re proud to offer a variety of options, including:

    Housing allowance
    Schooling allowance
    Car Allowance
    Employee Referral Program
    Annual return air ticket to your home country
    Hybrid working model - 3 days onsite in our Dubai office and 2 days home office opportunity

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

Agency Non-Solicitation: Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes
Legal Entity: (ARE_2021)Bio-Rad Middle East FZ-LLC

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://careers.bio-rad.com/jobs/customer-service-representative-channel-partner-dubai-united-arab-emirates?source=linkedin_limited_listing&utm_source=linkedin_limited_listing


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