Assistant Branch manager, Emirates NBD, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

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Job Description

“In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talent to join our ENBD family”

As an Assistant Branch Manager at Emirates NBD, your role is to support the Branch Manager in overseeing the daily operations of the bank branch. This role includes managing staff, ensuring excellent customer service, maintaining operational efficiency, and driving sales goals. The Assistant Branch Manager acts as a leader and role model, motivating staff and fostering a positive work environment.

Key Responsibilities

    Assist in managing daily branch operations, ensuring compliance with bank policies and procedures.
    Ensure the branch is audit-ready and compliant with regulatory requirements.
    Handle escalated customer concerns and complaints professionally.
    Provide exceptional customer service and resolve customer issues efficiently.
    Assist in developing and implementing sales strategies to achieve branch goals.
    Support branch staff in identifying and pursuing sales opportunities.
    Supervise, mentor, and develop branch staff.
    Assist in monitoring and managing branch budgets and financial performance.
    Ensure accurate and timely reporting of financial data.
    Identify and mitigate operational and financial risks within the branch.

Skills and Experience

    Bachelor’s degree in business administration, Finance, or a related field (or equivalent experience).
    Minimum of 3-5 years of banking experience, with at least 1-2 years in a supervisory or management role.
    Strong leadership and management skills
    Knowledge of banking regulations and compliance requirements.

What we offer you

    Competitive salary package
    Strong emphasis on work-life balance and wellbeing across the bank
    Preferential banking facilities for employees
    Generous annual leave entitlement and Private Healthcare
    World-class Learning & Development platform and career development

Why Join Us

We aspire to be an employee’s employer of choice. We believe, we can help you realize your true potential by providing the right opportunities. At ENBD we are reimagining the future of work so that you can unlock your potential, every day we want to ensure, every employee can exceed in the future of work by upskilling, building new digital skills and knowledge. Our goal is to empower our employees to build a career experiences and skills they need in the future and that will produce a great outcome for our bank as well, we want our employees no matter their background, location, preferences to feel engaged to one ENBD team.
At ENBD, we encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. ENBD is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment, however due to high volume of applicants only SHORTLISTED candidates will be contacted".

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