Aftersales Coordinator, Karcher Cleaning Equipment SPC, Muscat, Oman

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...

Exceptional solutions require exceptional people. We are looking for an Aftersales Coordinator based in our Karcher Experience Center in Muscat, Oman.

This is how you WOW:

• Handling all service requests from the retailers

• Schedule and coordinate for machine pick-up and drop-off from/to retail outlets within the contractual timeframe by coordinating with the courier company

• Assign jobs to workshop technician for walk-in customers or retail outlets

• Schedule daily Professional machine on-site repairs to Field technicians for the Industrial Target group

• Coordinate with Field technician for first visit completion inspection report

• Generate spare parts quotations, cost estimates and submit to the customer

• Create service cases and fill all customer information accurately

• Communicate with retailers and on-site professional customers for quotation approval and gathering information on their after-sales needs to provide recommendations

• Schedule maintenance contract jobs to technicians

• Respond to customer email inquiries for on-site Professional and H&G retailers for the assigned target groups/customers

• Process AMC contracts

• Generate picking lists and coordinate with warehouse team to arrange the spare parts for the technicians

• Generate regular reports to the service management

• Continuously seek ways to improve the after-sales experience for customers

  
  

It would be WOW if you would bring this in:

• High school diploma or University degree

• At least 1-2 years’ experience in a similar role

• Excellent interpersonal skills with a customer-centric approach

• High degree of initiative, ability to work independently and interact with a team

• Effective time management and prioritization skills

• Proactive and entrepreneurial mindset

• Ability to work in a fast-paced environment

• Excellent verbal and written communications skills required in English, Arabic is a plus

  
  

Our Karcher WOW-package:

• Make a difference: Be part of our purpose: Together we make a powerful impact towards a clean world!

• Act like an owner: Take ownership of your work, contribute your ideas, and shape the future of Karcher. It's your company too!

• Continuous learning: Never stop growing with our excellent learning and development opportunities.

• Career progression & growth: You are empowered to choose your own path and accelerate your growth.

• Be an innovator: Share your ideas and see them come to life! We encourage and support employee-driven initiatives.

• Our WOW culture: Enjoy generous benefits like 25 vacation days, flight tickets, flexible work arrangements, product discounts and an inclusive and diverse family culture that values personal well-being.

• We have you covered: With Class A Medical insurance and life insurance.

  
  

So: Wanna WOW with us?

Simply upload your resume online and leave your contact information. We look forward to getting to know you!

Together towards a clean world.

Nadia Ramadan | Human Capital Manager

careers@karcher.com

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://careers.kaercher.com/job/Muscat-Aftersales-Coordinator-000/988658355/


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