Workspace Operations COORDINATOR, JLL, Riyadh, KSA

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

MAJOR RESPONSIBILITIES

Transforming to the Workplace Team of the future

    Experience with CAFM systems, preferable Tririga

    Familiar with the Facilities management system and workflow

    Operational performance support

    Operational meeting agenda development and minutes.

    Operational document control

    Operational action tracking and management

    Vendor payment tracking

    Vendor communication and engagement

    Operational support to JLL operations team as it relates to vendor performance.

    Supply chain operational governance reporting (Performance reporting)

    Support roll out of reactive work order process

    Oversight of training excellence training delivery by JLL & supply chain

    Development of business/performance intelligence reports

    Embedded “Go To” trusted Workspace partner fostering all-level relationships

    Understands business traits/ cadence/ needs

    Deep Workspace & Surrounding area knowledge

    Introduce technology and digital platforms to enable Workspace team to be mobile.

    Be part of a highly proactive, responsive, dynamic and agile team

    Establish direct relationship with the client business units and their neighborhood community, understand their issues, display confidence and satisfy needs and requirements of all requests

    Responsible for managing Repair & Maintenance services, materials, equipment’s and fixtures

    Monitor service providers performance to ensure contractual obligations are met and exceeded

    Liaise between vendors and users for scheduling work date for managing client's expectations

    Ensure scheduled / ad hoc maintenance work is completed with quality

    Engage floor user by conducting data analysis

    Escalate facilities issues to management team when necessary

    Consolidate feedback to management team regularly for ongoing improvement implementation

    Participate in ad-hoc projects when required

Client/Stakeholder Management (in support of the Workspace Operations)

    Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved

    Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators

    Deliver an exceptional quality of service to the Client, as reflected by Client feedback

    Actively recover feedback from the end user

Leadership / Staff Management

    Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success

    Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

Operations Management

    Must be customer focused and be proactive in establishing customer relationships

    Responsible and accountable for all service request

    Ensure service deliverables are met with SLA and KPI

    Work with all related parties on timely delivery of all services

    Be responsible for all clients within designated area

    Problem solves & Resets space on the fly

    When necessary raise risks to Workplace Location Lead for further investigation

    Embedded “Go To” trusted Workplace partner fostering all-level relationships

    To undertake continuous floor inspections ensure cleanliness and maintenance is correct

    Establish direct relationship with the client business units and their neighborhood community, understand their issues, display confidence and satisfy needs and requirements of all requests

    Continuous Improvement implementation

    Single Point of Contact for issues resolution & workspace Operations change.

    Conduct data analysis report when necessary

    Be the JLL face of ‘WE’ program in the workspace and within the team

    Acts as basic “counsel” regarding space needs/options as per Workspace Standards

    Ensure the delivery of all operational requirements as per the client scope of works across site

    Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency

    Support Regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the Region

    Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.

    Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management.

    Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures

    Ensure data integrity of all systems across the Region and perform audits from time to time

    Ensure meeting or exceeding SLA/KPI scores

    Generate reports and conduct presentations as per the service delivery requirements and overall account management

    Handling helpdesk service request from users via telephone or email correspondence

    Responsible for managing Repair & Maintenance services, materials, equipment’s and fixtures

    Oversee office premises and delivery of hospitality services for users

    Provide administrative support of issuing work order to vendors

    Coordinate with vendors to ensure facilities services are delivered on a timely manner

    Liaise between dining team & facilities for event setup logistics

    Communicate with users by consolidating feedback to ensure expectations are achieved

    Escalate facilities issues to management team when necessary

    Participate in ad-hoc projects when required

Location:

On-site –Riyadh, SAU

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

DETAILS TO REGISTER FOR THIS JOB:
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https://jll.wd1.myworkdayjobs.com/jllcareers/job/Riyadh-SAU/Workspace-Operations-COORDINATOR_REQ373149?source=Indeed


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