Visa Officer, Middlesex University Dubai, Dubai, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

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Introduction
Middlesex University Dubai is the first overseas campus of the internationally renowned Middlesex University in London. The campus, which opened in January 2005, has over 5,600+ students from more than 120 nationalities. The Visa Officer plays a pivotal role in managing the day-to-day operations of the Government Relations Office. This role ensures compliance with UAE immigration regulations and supports a smooth and efficient visa process.
Job Description
The Role

The Visa Officer is responsible for processing and carrying out all transactions related to student visas and will undertake various office management duties for the department.

The position is based at Middlesex University Dubai, United Arab Emirates.


Key areas of responsibility include

    Provide complete administrative/ clerical assistance to the HR / Government Relations Manager and other staff as required
    Handling calls, scanning, photocopying, filing, labels, folders etc.
    Managing the department correspondence (mail, faxes and courier material and contacting students/employees in other countries)
    Develops and maintains well-organized filing system that permits easy reference and rapid retrieval of information
    Maintains student’s individual files and updates the visa-related database of the students.
    Hands-on knowledge and practical exposure to using AXS Portal to process all types of work and other visas
    Responsible for creating reports on visa expiry, visa renewal, etc. and coordinating renewals prior to expiry
    Inform students about their medical screening and bio-metrics collection appointments visa processing timelines, and respond to any visa-related queries
    Oversee preparation of applications and coordinate necessary documentation on behalf of company personnel for student visit visa, transfer of sponsorship, stamping of residency permit, health card and renewal of residence visa
    Follow up on the procedures for absconded students and the subsequent cancellation or transfer of their residence visa with TECOM Freezone Authorities.
    Maintain all documentation for visa renewal, EID card, Medical Tests, and Health Card, to coordinate with the concerned Freezone TECOM authority entities to send and receive their results and feedback
    Supports special projects and completes other responsibilities associated with the position as may be assigned by the Government Relations Manager.
    Handling and Maintaining an Excel sheet for student health insurance.


Requirements
Qualifications Required

The successful candidate will hold:

    Relevant degree qualification
    Excellent written and oral and communication skills in both English and Arabic
    Preferably have previous experiences within the same role in a similar field.
    The post holder will need to be calm and effective in dealing with the University staff and students and be efficient in dealing with external parties.
    The post holder will need to be able to convey confidence and positive-ness to members of the public, staff and students.

Knowledge, Skills and Experience

    Solid background in UAE Labor law, most importantly in Immigration rules and regulation
    Effective interpersonal skills to successfully work with local government agencies
    Great organisational skills
    Effective Communication and Customer Focus
    Have the ability to think laterally and have strong social skills
    Excellent computer skills and IT knowledge
    Must be proficient in a wide range of processing of visa


This job description intends to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description.

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