Services Business Leader META, Philips, Dubai/Riyadh, UAE/KSA

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Job Title
Services Business Leader META

Job Description

Job title: Services Business  Leader META
The Services Business  Leader in META Zone is responsible for overall top line performance of Services across business and channels and executes on strategic and tactical plans that enable profitable services growth in the Zone.


Your role:

    Acts as one voice to the Zone commercial activities and is the orchestrator for ensuring district/country alignments and unified input back on zone level

    Responsible for Zone business performance (top line)and leads performance management (Daily management activities across the zone)      

    Maintains a healthy funnel for all aftersales activities, including contracts, renewals, win-backs and Customer Lifetime Value (CLV). Executes on the committed funnel and provides a reliable Services & Solutions Delivery (SSD) OIT & Sales forecast.

    Ensures execution on strategic priorities from BUs and Regional Business Leaders in the zone and is responsible for deployment and adoption of programs and initiatives including localization activities, in close collaboration with the regional Service Category Leaders

    Responsible for CLV strategy and performance and its Service contribution across the Lifecycle

    Teams-up with the Service Category Leaders Growth level and Zone Cluster Leaders on Strategic Plan Of Record (SPOR) and Annual Operating Plan (AOP) initiatives and enablers including preparations for business reviews

    Responsible for ensuring performance and identifying key causes for performance gaps supported by data, and making recommendations for improvements

    Responsible for the relationship management with customers and partners in the zone

    Monitors competition and changes in the customer base and industry, and provides effective feedback to the organizations that includes suggestions for expanding product and service offerings

    Work closely with the zone Service Operations and Delivery organizations to ensure seamless integration on strategy to results while driving continuous improvements

KPIs

    Contract Penetration (CP%)

    Warranty Conversion (WC%)

    Contract Renewal (CR%)

    Extended Warranty Conversion (EWC &)

    Point of Sale Attachment (enabling role)  (POS %)

    Average Selling Price  (ASP%)

    Price Realization Step up (PR%)

    Funnel Health and Sales Process Adherence (SPA)

    AOP targets


You're the right fit if you have :

1. Bachelor’s degree

2. 10+ years in Services or Commercial background in healthcare or MedTech products or solutions,

2. Experience as a people manager

3. Strong communication and interpersonal skills, incl. ability to effectively communicate with C-level

4. Ability to perform effectively and lead in a complex matrix environment

5. Fluency in English.

Location can be any country in META Zone based on candidate’s current location.


About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://philips.wd3.myworkdayjobs.com/en-US/jobs-and-careers/job/Dubai/Services-Business-Leader-META_526306-2?source=Indeed


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