Rostering Coordinator, Serco, Dubai, UAE

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Job Title
Make a difference every day

We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life". 
 
Your Opportunity  

The purpose of the job is, primarily maintain the rostering for Dubai Airport Hospitality contract, using the Time2Work workforce management tool. The role will involve improving efficiencies through the optimal use of resources across the business. Provide forecasting, planning, and scheduling through the Time2Work tool. Due to the large number of people, flexibility, and ability to manage multiple complex requirements are key factors in making this role a success.

 

The ideal candidate should have knowlegde of airport operations and security, able to effectively manage their time, resources and relationships to ensure that work is completed efficiently and Maintains effectiveness when experiencing changes in work responsibilities or environment.

 

The role will be expected to work standard office hours for most of the year but will be required to work shifts as cover for annual leave and sickness with sufficient warning.

 

Key Accountabilities

    Compiling and publishing rosters using the Time2Work Rostering Tool in accordance with company policies and standards and forecasted demand monthly
    Manually maintain a backup schedule
    Incorporating the following in all planned staff schedules: o Leave o Training o Off Days o Staff Weekly and monthly hours
    Tracking of staff movements on a day to day operation
    Developing and implementing deployments plans over peak periods
    Creating and maintaining an overall staff annual leave plan
    Planning and scheduling of all required training in conjunction with the relevant stakeholders
    Deal with staff roster issues and make necessary adjustments to provide efficient and effective duty arrangements
    Monitor and review the effectiveness of the roster arrangements, make necessary adjustments and escalate to Head of WFM for any issues that require further management review
    Monitor and track staff time & attendance
    Create and maintain daily & monthly reports

 

Specific Requirements (What we are looking for in our candidates)

    The job holder will be educated to a level of High School Diploma, General Education Degree or equivalent professional qualification.
    The job holder will have 4 years minimum experience in a Roster Planner role for large (1,000+) workforce
    The role holder with have experience in Time2Work workforce management tool or similar rostering tool
    Knowledge of airport operations and security are desirable
    Industry experience in Retail, Aviation, F&B, hotel, hospitality is desirable

 

What’s in it for you?

At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:

    Competitive monthly pay and allowances that are commensurate with the role and industry standards

    Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
    We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
    We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
    We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
    We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.

    As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.

 Join Us

At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.

 

Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.

Serco is committed to Equal Employment Opportunities and is committed to ensuring the safety of all of its employees through its Zero Harm initiative. Please visit www.serco.com/careers for more information.

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://careers.serco.com/ME/job/Dubai-Rostering-Coordinator-S71231/799431002/?feedId=319202&utm_source=Indeed&utm_campaign=Serco_Indeed&jobPipeline=Indeed


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