Manager Service Management, Saudi Airlines Cargo Company, Jeddah, KSA

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...

JOB PURPOSE

The position is responsible for managing the services provided by IT departmen.
KEY ACCOUNTABILITIES

•  Set and enforce policies/procedures for computer systems operation and data processing

•   Oversee the hiring and training of IT service technicians and operators

•   Direct the operations of IT service representatives to ensure effective performance of job duties

•  Ensure the availability of required hardware, software, and other tools necessary for the delivery of high quality IT service

• Carry out analysis of an organization’s IT structure to identify operational leaks and effect strategies for improved processes

• Conduct inspections to ensure IT equipment and workstations are operational

•  Oversee the maintenance, repair or replacement of faulty machines

•  Communicate with clients to identify their requirements and facilitate the process for meeting their needs

•  Conduct forecasts in order to identify possible future IT challenges and take necessary steps in minimizing risks.
WORKING RELATIONSHIPS Internal

All Department
WORKING RELATIONSHIPS External

As Needed
TYPICAL QUALIFICATIONS AND EXPERIENCE
Bachelor's degree in Computer Science
Skills
Competencies
Being impactful and influential
Commitment to exceed customer’s satisfaction
Innovating and taking initiatives
Leadership that inspires
Scanning the market and staying alert
Showing Commitment to SAC
Strong Determination to make a difference
Working as a team

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https://career2.successfactors.eu/sfcareer/jobreqcareer?jobId=3502&company=saudiairli


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