Key Accounts Customer Manager, Kenvue, Dubai, UAE

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This position reports into the Country Director – Gulf and is based in Dubai, UAE.

Who We Are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, BENYLIN®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made up with 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

 

What You Will Do

This role of Key Account/Customer Manager: Gulf Cluster will be responsible for developing, implementing, and executing our strategy, trading and execution plans for the entire cluster (Gulf and Saudi Arabia) with special focus on the top 10 customers. This role will also be responsible for overall Carrefour in the RAMET region. The Key Account Customer Manager is responsible for maintaining and expanding relationships with strategically important customers. This role involves ensuring exceptional service delivery, identifying growth opportunities, and acting as the primary point of contact for key accounts. The Key Account Customer Manager will work closely with cross-functional teams and distributors to meet account performance objectives and customer expectations.

 

 

Key Responsibilities

 

1.          Account Management:

a.      Develop and maintain long-term relationships with key accounts.

b.      Serve as the primary contact for key customers, ensuring their needs are met and any issues are resolved promptly.

c.      Custodian of the Advantage Survey

2.          Customer Strategy and Planning:

a.      Develop and implement strategic account plans to drive customer satisfaction and account growth.

b.      Identify opportunities for account development and profitable revenue growth within key accounts.

c.      Develop and implement Channel coverage plans for new Channels (where applicable)

d.      Identifies opportunities for joint business planning with customers

3.          Collaboration and Coordination:

a.      Collaborate with internal teams (sales, marketing, product development, customer service) to ensure alignment on account goals and deliverables.

b.      Coordinate with project teams to deliver on customer expectations and project deadlines.

c.      Supports the establishment of Category Management / Shopper marketing programs and / or projects within Customers and supports implementation through close collaboration with Customer stakeholders and Kenvue shopper and Consumer Marketing Teams.

4.          Performance Monitoring:

a.      Monitor key account metrics and performance indicators to ensure objectives are met.

b.      Prepare and present regular reports on account status, performance, and forecasts to senior management.

c.      Monitors and analyses Channel and Customer performance vs. Objectives (volume, NTS, GP, share, NPI execution and execution activity (ranging, promotions, pricing, competitor activity etc) and ensures corrective action is timeously implemented. Action plan to address shortfalls agreed by cross functional team at MBR/GPR meetings and with the customer at monthly/quarterly reviews.

5.          Customer Advocacy:

a.      Act as an advocate for key accounts within the company, ensuring their feedback and needs are communicated to relevant departments.

b.      Develop deep understanding of customer business needs and industry trends to provide tailored solutions.

6.          Issue Resolution:

a.      Proactively identify potential issues and implement solutions to prevent escalation.

b.      Address and resolve any customer concerns or complaints in a timely and effective manner.

7.          Contract and Negotiation:

a.      Manage contract negotiations and renewals with key accounts.

b.      Ensure all terms and conditions of contracts are met and any changes are documented.

c.      Drive incremental efficiencies in terms that achieve a higher ROI

Qualifications
 

What We Are Looking For:

·       Relevant business degree at a recognised institution

·       MBA would be advantageous

·       10 years customer/selling experience in an equivalent role, including:

 

o    Gulf Experience an advantage

o    Solid experience in overall customer strategy and job development and implementation

o    Strong leadership ability, with an appreciation for an inclusive, servant leadership approach

o    Broad customer management experience

o    Leading a regional customer e.g.: Carrefour or similar

o    Negotiation proficiency at a senior level

o    Experience in external customer trend analysis, and performance and share analytics.

o    Strategic Thinking

o    Leadership and Team collaboration

o    Analytical Skills, Creativity and Innovation

o    Communication and Presentation Skills

o    Financial Acumen

 
Key competencies:

1.       Playing a leadership and directional role in the customer planning process and contributing to the short and long-term profitability of the business:

-        You need to adequately trends the marketplace, future unit and value sales of our brands and that these form the basis for business growth and development.

-        To ensure the customer business plan and its role in the development of the strategic P&Ls is justified.

-        To guide the long-term profitability of customers

-        To deliver the customer inputs and strategies for the annual BP submission to regional management.

-        Align with the country commercial team and distributors on opportunities for profitable growth

2.       Strong Decision-Making Ability:

-        To understand the business and the relevant marketplace well to make timeous and effective decisions.

-        To objectively handle pressure and /or crisis situations through careful analysis, assessment of the situation, risks and opportunities, and the provision of solution-based recommendations to the management team.

-        To collaborate effectively cross functionally

3.       Effective communication and interpersonal skills:

-        Ability to write strategic documentation, proposals, and reports that are concise and accurate within a business context.

-        Clearly and consistently communicating with all relevant parties in a timely manner.

-        Good Listening skills.

-        Ability to present customer information, ensuring that all presentations result in the required objectives and actionable factors being understood and implemented.

-        Working with and influencing others, not under your direct control, to meet the required brand objectives, through the building of relationships, motivation, and leadership.

-        Strong relationship building and effective communication skills required with regional and cluster colleagues in the driving forward of the overall customer strategy

 

What’s In It For You

·    Competitive Benefit Package

·    Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More!

·    Learning & Development Opportunities

·    Employee Resource Groups

 

Kenvue is proud to be an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

 
Primary Location Europe/Middle East/Africa-United Arab Emirates-Dubai-Dubai
Job Function Selling

DETAILS TO REGISTER FOR THIS JOB:
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https://kenvue.taleo.net/careersection/2/jobdetail.ftl?job=2407023400W&tz=GMT-05%3A00&tzname=America%2FChicago


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