IT Support/Helpdesk, Vistas, Qatar

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...

Job Description:

• Log all helpdesk inquiries and interactions.
• Provide end-user support in person, over the phone, or remotely, diagnosing questions and problems.
• Research and resolve user queries using various information sources, collaborating with IT staff as needed.
• Stay updated with system information, changes, and updates.
• Keep users informed about the status of problem resolution.
• Document issues and solutions for future reference.
• Maintain a Frequently Asked Questions (FAQ) document for user reference.
• Act as a liaison between Bank staff and other IT support teams.
• Diagnose computer problems, technical hardware, and software issues, identifying issues requiring specialist attention.
• Redirect problems to appropriate resources, coordinating with Application User Support and Desktop User Support Officers.
• Identify and escalate urgent situations.
• Ensure confidentiality of sensitive information.
• Provide timely and accurate information to external and internal auditors and Compliance function as required.

Skills:

• Ability to diagnose and resolve technical hardware and software issues.
• Strong problem-solving skills and customer-oriented attitude.
• Excellent communication skills with the ability to explain technical information clearly.
• Previous experience as an IT Helpdesk Support or similar role with the mentioned skills.
• Proficiency in Microsoft Windows operating systems and Office 365.

Qualifications:

• Bachelor’s degree in a related field preferred.
• Valid Qatar Driver’s License required.

Job ID 040724-114BS

July 4th, 2024

Customer Service

,

IT

Full Time

Qatar

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://vistasglobal.com/careers/jobs/it-support-helpdesk/


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