Guest Service Agent - Arabic Speaker Preferred, Double Tree by Hilton, Sharjah, UAE

This job is OPEN to APPLY for ALL Nationalities, unless otherwise specified.

Read the Job Description, and scroll down for "Details to Register for this Job" to APPLY...
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.


What will I be doing?

As Guest Service Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

    Achieve positive outcomes from Guest queries in a timely and efficient manner
    Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
    Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
    Demonstrate a high level of customer service at all times
    Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
    Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
    Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
    Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
    Comply with hotel security, fire regulations and all health and safety legislation
    Act in accordance with policies and procedures when working with front of house equipment and property management systems
    Follow company brand standards
    Assist other departments, as necessary

What are we looking for?

Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    Previous experience in a customer-focused industry
    Commitment to delivering a high level of customer service
    Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    Previous experience in cash handling

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://jobs.hilton.com/us/en/job/HOT0ASYE/Guest-Service-Agent-Arabic-Speaker-Preferred?utm_source=indeed


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