Front Office Supervisor, Hilton, Fujairah, UAE

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 JOB DESCRIPTION

A Front Office Supervisor supervises Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries.

 


What will I be doing?

 

 

 

As Front Office Supervisor, you will supervise Reception operations to ensure consistently-delivered exceptional customer service to Guests, especially as service affects the information provided by Team Members to assist with Guest enquiries. The Shift Leader interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

 

 

    Supervise accurate and efficient Reception operations including check in/out procedures
    Support Team Members in handling Guest requests and enquires to ensure a positive outcome
    Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments
    Ensure a consistent, high level of customer service
    Brief your team on any events or VIP guests in the hotel that day
    Drive sales revenues and promote hotel services and facilities for up-selling opportunities
    Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
    Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
    Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
    Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards
    Act in accordance with the front of house equipment and the property management systems
    Conduct training programs on an ongoing basis
    Carry out shift handovers and brief team members as required
    Follow company brand standards
    Assist other departments, as necessary, and maintain good working relationships with hotel Team Members

What are we looking for?

 

 

Front Office Supervisor serving Doubletree by Hilton brand are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

 

 

    Previous experience in a customer-focused industry
    Positive attitude and good communication skills
    Committed to delivering a high level of customer service
    Excellent grooming standards
    Ability to work on your own or as part of a team
    Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    Previous supervisory experience in a hotel environment

 
What will it be like to work for Hilton?

 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://jobs.hilton.com/us/en/job/HOT0AMX6/Front-Office-Supervisor?utm_source=indeed


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