EPIC Owner, Etihad Solution Center, Amadeus, Dubai, UAE

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Job Title
EPIC Owner, Etihad Solution Center

Purpose of the role:

In close collaboration with the Travel Unit of EMEA Region (Engineering, Delivery, Sales, Pre-sales, Services, Customer Success Managers), the Epic Owner (EO) for the Etihad Solution Center play a pivotal role for the coordination of the Scope under his perimeter, from the requirement collection & clarification to the assessment & planning with the Amadeus core Business Domains impacted and ultimately to the delivery & testing to the Airline for the success of the Etihad transformation program.


The Etihad Solution Center covers all the main PSS functional area (Offer with Search, Shopping, Pricing and Inventory, Order with Reservation and Ticketing, Departure Control System, Payment, Revenue Accounting, Data, Digital) and consists in minimal commitment of 30 resources involved across the world as well as a local team of functional experts.

The Epic Owner for the Etihad Solution Center will maintain a constant relation with the Engineering community he will represent in front of the Airline, play the role of the functional and technical expert to provide the right level of support in order to resolve business challenges with the most efficient solution for Amadeus and Etihad. Located in customer premises, this intimacy will allow the EO to better understand the Airlines challenges and convey the same to our central organizations and help the prioritization of the requirements to increase the value delivered to the Airline. The EO will need to be represented in the various Agile Release Trains involved in the delivery under his scope, cascade the Airline vision and priorities defined by the Etihad Business Strategy.

He/She will ensure continuous improvement on the setup, agility, organization and execution of the Solution center, in close collaboration with the Head of the Solution Center and the Head of Engineering.

Common accountabilities:

- Has working experience and advanced and specialized technical/functional knowledge in own discipline. Understands how own area contributes to the business. Acts as a reference for colleagues with less experience and supports junior team members.​

- Influences decisions related to own activity, anticipating dependencies and consequences in complex scenarios, contributes to transversal projects, proposes improvements to processes and is accountable for own and team commitments.​

- Works independently within plan dictated by manager, with some guidance on most complex situations.

Requirements handling:

    Gather and clarify customer requirements to ensure smooth delivery

    Provide the business perspective and ensure customer voice is heard in internal forums

    Upsell Amadeus products matching the demand

    Analyze needs and requirements, from customer and internal sources, and propose functional/technical solution recommendations with supporting rationale.

Tracking of dependencies to Amadeus product features:

    Ensure committed dependencies are delivered in due time via support of Customer Success Engineer (CSE) of specific Business Domain, when assigned.

    Handle communication and mitigation plans in case of slippage

    Register and spot all the impacts on Amadeus Solutions and Products that are provided to clients and ensure that they are properly handled and solved by the accurate teams

    Define, develop and implement communication between commercial organization and R&D organization on complex solution or escalation.

Technical consultant:

    Give recommendations on some architectural and/or technical aspects in collaboration with Architects, CSE, Functional Architects

    Coordinate Amadeus internal dependencies

    Provide support to use Amadeus product features, like functional/technical behaviors, configuration, documentation

    Perform basic implementation tasks (for instance ACP changes when relevant)

    Provide first level of investigation on defects raised to Amadeus products in the construction phase, and follow-up on them

    Provide recommendation for new solution in collaboration with R&D teams and coordinate input

    Document and present solution recommendations to customer

Accountability end-to-end:

    Present to customers stakeholders from IT and Business organizations the news features and the solutions

    Facilitate discussions with the different contributors (Product Management, Solutions & Trains Leaders, Product Owner, Customer Success Engineers) to ensure delivery is working

    Become the main point of contact on transversal subjects, related to strategic projects/streams (for instance Loyalty Epic Owner)

    Be accountable for providing information status to stakeholders on a regular and relevant basis at any stage of the engagement.

    Work cooperatively to achieve team goals making constructive feedbacks

    Build stable and useful working relationships with others, within Amadeus and externally, with customers and his partners.

About the ideal candidate:

    Education: University degree, "MBA is a plus" and or equivalent work experience.

    Work experience: Minimum of 5 years of previous experience in either Product Manager, Implementation Manager, Project Manager, Technical Consulting in the travel industry.

    Understanding of Amadeus Altea product suite.

    Previous experience in airlines required.

    Strong presentation, consultative selling and relationship building skills.

    Fluent written and verbal communications in English (Arabic is a plus).

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law. 

DETAILS TO REGISTER FOR THIS JOB:
NOTE: ATS-friendly CV is COMPULSORY!

https://amadeus.wd3.myworkdayjobs.com/jobs/job/Dubai-II/EPIC-Owner--Etihad-Solution-Center_R21454-1?jobPipeline=Indeed


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